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Find out when our B2B and E-File services are available. Some services are unavailable at certain times during the week. We also have outages during the year.
The gateway services are generally available 24 hours a day, seven days a week, other than approved scheduled changes, which can usually be accommodated without taking down the system.
This includes the:
If there is an unscheduled outage we will contact software providers using the service.
If you find a service isn't working correctly you can email GatewayServices@ird.govt.nz and we'll respond within three working days.
E-File services are unavailable from 12am to 12pm on Sundays.
If you want access to our test environment, email SDLU@ird.govt.nz to check the testing times available.
Contact us as soon as you start any development that will require testing.
TAWS is unavailable from 12am to 8am on Sundays.
Bulk requests must be completed between:
Ad hoc requests can be made from:
If you find a service isn't working correctly, you can email us and we'll respond within five working days, depending on the complexity of the issue.
Email SDLU@ird.govt.nz with: