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A scam is any email, link within an email, phone call or text that asks you to disclose any of your personal or banking information.
Scammers aim to trick you into paying them money or giving them your personal information. They send out fraudulent emails to thousands of customers every day, usually promising things such as tax refunds.
Here are some of the tell-tale signs that an email or a phone call may be a scam. It may:
Some of the phrases or terms scammers are using but we do not use are:
|Dear citizen||Department of Taxes|
|Please pay within x days otherwise you will receive a fine||NZ Govt Tax Refund|
|Fiscal activity||IRD Customer Portal|
|NZD (after the dollar figure)||IRD Revenue portal|
|Excess payment||This the Police, you owe money to Inland Revenue|
|Our department||If you do not pay, you will be arrested|
|Links to the Post Office website|
As a way to improve our services, from time to time we will invite customers to take part in research. This may be by email. A genuine customer research email from us will not contain any of the tell-tale signs mentioned above.
Do not reply to the email or click on any links in the email as they may go to a false webpage.
We need the email header details to be able to act on it or even confirm that indeed it is a phishing email. If you have received a suspicious email please follow the below steps:
Alternatively, you can print the email and send it to:
IT Security Team
PO Box 2198
Scammers may ask you to contact them on a fake Inland Revenue number instead of calling you directly. If you receive an text scam message or a fraudulent call please email us at email@example.com and include:
Identity theft is using someone's private information to pretend to be that person and gain access to resources or benefits. The most common methods that fraudsters use to collect this information are email and phone scams.
By learning how scams work and how to protect your personal information, you can reduce your chances of becoming a victim of identity theft.
If you have fallen for a scam, given away personal information or suspect your identity has been stolen, please see our Victim support page.
You can find out about other methods used to steal personal information on the:
Find out about the latest scams.
Pointers indicating this is a scam:
Another tax return scam. Pointers indicating this is a scam:
We have had several different phishing emails reported to us recently. Most contain links in them that take you to fake forms that are trying to make you believe they belong to IRD. One spam email is asking for you to reply to it with personal and credit card details.
These emails are sent from a variety of addresses. If you have clicked on the form and submitted any personal or credit card data please contact your bank immediately. We also recommend you contact IDcare at www.idcare.org or phone 0800 201 415.
We are actively investigating these phishing emails.
Find out about some previous scams.
There have been numerous calls today to both us and the Police reporting a phone scam.
The automated message is in a New Zealand accent and asks the caller for their name and IRD number. It states: “This is the Police, you owe money to Inland Revenue. If you do not pay you will be arrested. Please call 04 889 0505.” This is not the New Zealand Police.
Anyone who believes they are a victim of any crime, in person or online, should report the matter to their local Police.