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Protect your identity

By protecting your personal information you can lower your chances of becoming a victim of identity theft.

Are you a victim of identity theft?

If you have fallen for a scam, given away personal information or suspect your identity has been stolen, please see our "Victim support" page.

How we protect you

Our privacy policy sets out how we protect your information. We use different measures and technologies to make sure only you can access your account.

We’ll never send you an email that asks:

  • for personal information, eg, your myIR Secure Online Services account user ID and password
  • you to enter personal information on a third party website.

Next time you speak with us, ask us to enrol in voice ID. This service offers added security to your account by using voice recognition software.

How you can protect yourself

  • Be careful sharing personal details on social media sites.
  • Don't enter personal, credit card or bank account details on a website if you’re not sure it’s genuine. Check the website address and look for a green URL or padlock on reputable sites - fraudsters can create replicas of real websites.
  • Make sure you log out correctly using the 'Logout' link once you have completed your online myIR activities.
  • Keeps passwords and PINs safe and change them regularly.
  • Make sure your electronic devices have the latest security updates.
  • Lock your mailbox and collect your mail regularly.
  • When shifting home, let important organisations know and organise a mail redirection.
Personal documentation
  • Keep key documents that can be used to establish your identity in a safe and secure place.
  • Shred or destroy mail that contains personal information before you throw it away. Consider getting your statements provided online - it’s safer for you and better for the environment too.
  • Check bank statements closely. Transactions you don’t remember making can be a sign that someone is using your identity.
Phone calls
  • Remember that organisations won’t usually call you for your personal details.
  • If someone from an organisation phones you asking for:
    • personal information
    • account information, or
    • credit card information
    ask for their name and number. Check with the organisation using their publicly available 'contact us' number and confirm that the call you received was genuine before calling the person back.
  • Remove all personal information from electronic devices before you sell or dispose them. These include computers, phones and even iPods – any device that has ever held personal or credit card information.

More information

See some examples of scams currently targeting our customers