This icon () tells you which link takes you to the new site.
If you're having problems logging in to myIR, look at the suggestions below to help you access your account again. You do not need to call us. Firstly, check for any outage alerts on the blue banner at the top of the website.
If you have typed the correct password, try clearing your computer cache and cookies, then close your browser and try again. This should clear any previous passwords still being used by the browser to log in.
Otherwise, you should reset your password. See below.
If clearing your computer cookies is not the issue, please ensure:
You will need your myIR logon username and the email address that's registered with your myIR logon to reset your password. You can reset your password by choosing 'Forgot password?' on the myIR login page.
Passwords must be at least 5 characters long. Passwords under 10 characters must have at least 2:
Your password must not:
It can take up to 10 minutes to deliver the email. Be sure to check your junk folder as well.
If you're trying to log in and do not receive an error message after you entered your user ID and password, close your browser and log in again. If this does not work, try clearing your browser history.
You will need your user ID and password to log in to your RealMe account. If you have forgotten either of these, you will also need your email address.
If you use myIR regularly and want to save it as a favourite, you need to bookmark the IRD website homepage https://www.ird.govt.nz/ and not the myIR login screen.