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Can't log in to myIR

If you're having problems logging in to myIR, look at the suggestions below to help you access your account again. You don't need to call us. Firstly, check for any outage alerts on the blue banner at the top of the website.

Resetting your password

Note: It takes time to process your password reset. Please wait around 10 minutes and check your junk folder.

You will need your IRD number or a customer identifier to reset your password. You can reset your password by choosing 'Forgot password?' on the myIR login page.

Passwords must be at least 5 characters long. Passwords under 10 characters must have at least 2:

  • lowercase letters
  • uppercase letters
  • numbers, or
  • special characters.

Your password must not:

  • contain your user ID
  • be one of the most commonly used passwords, and
  • be over 255 characters long.

Clear computer cookies

If you're having issues accessing your myIR account, try clearing your computer cookies.

If you're using Google Chrome

  1. in Chrome, click the ⋮ (vertical ellipses) in the top right corner of the screen
  2. choose More tools
  3. choose Clear browsing data...
  4. choose the desired time range in the drop-down menu. To delete everything, select All time
  5. make sure the box next to Cookies and other site data and Cached images and files are ticked, then
  6. click Clear data.

If you're using Internet Explorer

  1. in Internet Explorer, click the gear icon on the top right corner
  2. choose Internet options from the drop-down menu
  3. under Browsing history click Delete
  4. make sure the box next to Cookies and website data are ticked, then
  5. click Ok

Error entering your user ID or password

  • if you've been copying and pasting your password - try typing it in.
  • your password is case-sensitive. Make sure you enter it in the correct case.
  • check that you don't have an extra space character at the end of your user ID - your smartphone may have added one in.

Blank login screen

If you're trying to log in and don't receive an error message after you entered your user ID and password, close your browser and log in again. If this doesn't work, try clearing your browser history.

Bookmarking pages

If you use myIR regularly and want to save it as a favourite, you need to bookmark the IRD website homepage and not the myIR login screen.

Log in to or reset your RealMe

To log in to your RealMe account, you will need your user ID and password. If you have forgotten either of these, you will also need your email address.

Log in to or reset my RealMe