This icon () tells you which link takes you to the new site.
If you're having problems logging in to myIR, look at the suggestions below to help you access your account again. You don't need to call us. Firstly, check for any outage alerts on the blue banner at the top of the website.
Note: It takes time to process your password reset. Please wait around 10 minutes and check your junk folder.
You will need your IRD number or a customer identifier to reset your password. You can reset your password by choosing 'Forgot password?' on the myIR login page.
Passwords must be at least 5 characters long. Passwords under 10 characters must have at least 2:
Your password must not:
If you're having issues accessing your myIR account, try clearing your computer cookies.
If you're trying to log in and don't receive an error message after you entered your user ID and password, close your browser and log in again. If this doesn't work, try clearing your browser history.
If you use myIR regularly and want to save it as a favourite, you need to bookmark the IRD website homepage https://www.ird.govt.nz/ and not the myIR login screen.
To log in to your RealMe account, you will need your user ID and password. If you have forgotten either of these, you will also need your email address.