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Your guide to hassle-free Working for Families Tax Credits

Visual:

The video opens with Inland Revenue's logo, followed by the title of the video: "Your guide to hassle-free Working for Families Tax Credits".  A calendar appears, showing a full month.  The first week is highlighted, then the first fortnight.

Then we see a calendar showing the tax year from April to March. An image of a person pops up alongside, indicating contact with Inland Revenue during the year may be required.

Then we see a calendar showing the tax year from April to March. An image of a person pops up alongside, indicating contact with Inland Revenue during the year may be required.

After that, the notice of entitlement reappears, and two circles pop up over the heads of the family. One contains a dollar sign and one contains a house and family.

Audio:

"Your guide to hassle-free Working for Families Tax Credits. Do you receive your Working for Families Tax Credits weekly or fortnightly?"

"In this video, we explain what you can expect during the year, and what changes you need to tell us about."

"When you apply for Working for Families Tax Credits, we'll send you a Notice of entitlement showing you how much you're going to get. You only need to apply once. Your payments will be based on your family's estimated income for the coming year, and your current family circumstances."


Visual:

The notice of entitlement receives a tick. We see a circle containing a hand and a dollar sign. The hand disappears, and the dollar sign expands to fill the circle. A payslip slides across to cover the notice of entitlement, then expands to fill the screen. The payslip now contains the words "Gross income from 1 April to 31 March".

We see the family of four pop up from the bottom of the screen, and a baby appears in the woman's arms, indicating a change in circumstances.

Audio:

"Please check your Notice of entitlement and let us know if anything's incorrect."

"If you're estimating your salary or wage, you need to give us your before-tax income, not the income you get in your hand. Check your payslip or ask your employer if you're not sure. We need your gross income from the 1st of April to the 31st of March."

"Remember to tell Inland Revenue straight away about any changes in your family circumstances."


Visual:

A calendar showing 31 March drops down beside the family, and scrolls back to 1 April. A dollar sign appears below the calendar and receives a tick.

The dollar (coloured blue) jumps across to the left basket of a set of scales. A pink-coloured dollar appears in the right basket and the scales move up and down till achieving a balance.

First, the blue dollar weighs heavier, and a smaller blue dollar moves to the pink side. Then the pink dollar weighs heavier and a smaller pink dollar moves to the blue side.

Audio:

"After the 31st of March, we look back at what actually happened during the year, and calculate your actual Working for Families Tax Credits entitlement."

"Then we do a "square up" and compare your actual entitlement to the amount you received during the year. If you were underpaid, you'll get a lump-sum payment."

"If you received too much, you'll need to pay it back."


Visual:

A personal tax summary pops up from the bottom of the screen. Two boxes – labelled "Jul" and "Aug" – drop down, one on on each side of the personal tax summary, which is then replaced by an IR3 tax return.

Audio:

"You'll find out whether you've received too much or too little when we send you a Personal tax summary (PTS) in July or August each year. Or when you complete an IR3 tax return, if that's what you need to do."


Visual:

The words "How can you avoid an overpayment?" appear on screen. Then we see a bubble containing a dollar sign and a bubble containing a house and family. The dollar bubble moves to cover the house and family bubble. After that, we see a succession of bubbles illustrating the changes in income you need to tell Inland Revenue about: a plus and minus, a clock, a man with a stop sign, and a set of two arrows that rotate as the other changes are described in the voiceover.

Audio:

"How can you avoid an overpayment?  Tell Inland Revenue straight away if your family’s income changes or your family circumstances change.  Let’s look at income first.  We need to know about: 

  • Increases and decreases in income.  
  • Changes in hours of work.  
  • If you start or stop earning self-employed income. 
  • Changes in child support, private maintenance, benefits, pensions, ACC, and 
  • Any changes in your student allowance."

Visual:

The house and family bubble slides over to cover the set of arrows. After that, we see a succession of bubbles illustrating the changes in family circumstances you need to tell Inland Revenue about: a woman joined by a man, who then disappears; a child joining the woman, then leaving; a family with the woman disappearing; a house; and a cellphone.

Then we see the closing sequence. Inland Revenue's web address appears, with the words "MyIR Secure Online Services" underneath, and bullets showing My Family Details and Income and a call to "Register now". Our contact number appears at the bottom of the screen.

Finally we see Inland Revenue's logo and web address, and the New Zealand Government logo at the bottom of the screen.

Audio:

"Now, family circumstances. Please tell us if:

"Your spouse or partner moves in or out. You start looking after a child, or a child leaves your care. Or your shared-care arrangements change."

"We also need to know if you move to a new address or change your contact details."

"Why not update your details the easy way? Do it online with our My family details and income service. Simply click on the link under the video. You'll need to register for an online account if you don't already have one."

"If you prefer, you can call us on 0800 227 773."

"Keeping Inland Revenue up-to-date at all times is the best way to hassle-free Working for Families Tax Credits!"