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Inland Revenue's Charter (Māori version) (IR614)

(published March 2009)

About this guide

Our charter outlines the standards of service you can expect when dealing with us. Inland Revenue collects money to pay for public services. We help people to meet their obligations and receive their entitlements. We work within the Inland Revenue Acts and other relevant laws, and our actions are consistent with the spirit of the Treaty of Waitangi.

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When to use this guide

If you believe we haven't met a service standard, we'd like to know about it and have the chance to make it right for you.

Find out more about our complaints process

What you will need