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Our charter outlines the standards of service you can expect when dealing with us. Inland Revenue collects money to pay for public services. We help people to meet their obligations and receive their entitlements. We work within the Inland Revenue Acts and other relevant laws, and our actions are consistent with the spirit of the Treaty of Waitangi.
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If you believe we haven’t met a service standard, we’d like to know about it and have the chance to make it right for you. You can use our charter to learn about the quickest and easiest way to resolve it.