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If you don't agree with any decision we have made, please phone us. If we can't resolve it with you over the phone, you can make a formal objection to a number of decisions, for example if we have:
If, after talking to us, you want to formally challenge your assessment, you can send us an objection. You can object to your assessment only if you think that it:
Either write a letter explaining why you disagree with our decision or your assessment, or complete a Notice of objection - child support (IR119) form. We need to receive either your letter or the completed form within 28 days of the date on our letter advising of our decision or the date on your notice of assessment. If you can't get your objection to us within 28 days, please phone us.
We will review either our decision or your assessment, and the reasons you've given in your letter or objection form, and advise you of the outcome. If you are a liable parent you will need to continue to pay the amount on your notice of assessment while we consider your objection and until we advise you otherwise.
If you disagree with the level of child support you're either paying or receiving, you may be able to apply for an administrative review.
An administrative review is a free service managed by Inland Revenue. An independent person called a review officer carries out the review. Generally our review officers are qualified lawyers who are experienced in family law. In deciding whether to change an assessment, the review officer must consider if:
For example, if you are the receiving carer, you might want to apply for an administrative review if:
You might want to apply for an administrative review if you:
For more detailed information about administrative reviews, please see our guide Helping you to understand child support reviews (IR175).
You can only apply for an administrative review if you are paying or receiving child support under a formula assessment. You can't apply if your child support is worked out under a voluntary agreement or a court order.