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Here are the top questions that customers have been asking.
To help make sure you are on the right track with your tax obligations, if we identify that you are not using the best tax code for your circumstances, we will send letters to you and your employer asking to change your tax code. To make sure we have suggested the right tax code for you, please see Work out my Tax Code.
If you use a secondary tax code to intentionally have higher deductions from your pay, you now need to apply for a Tailored Tax CodeThis will be approved if you have other income (other than salary or wages) to offset the extra tax deductions against.
Throughout the year, Inland Revenue will compare your Working for Families income estimate against your actual earnings (as advised by your employer or payer). If we identify that you could be at risk of underestimating your income, we will write to you to advise and provide a new estimate based on your earnings. If Inland Revenue is not contacted within the timeframe indicated on your letter, your Working for Families income estimate will be adjusted to help avoid a bill at the end of the year. If the new estimate is not correct, see Update my Working for Families details.
You need to file employment information for every payday during the month.
Learn more about using payday filing
You can send us a proposal to pay any outstanding amounts you owe by instalment if you cannot afford to pay in full before the due date by going to our Pay using instalments page
You have a bill because we assessed that not enough tax was deducted from your income during the year. This may have been caused by the use of incorrect tax codes from one or more sources of your income.
This includes earnings from portfolio investment entities (PIEs) including KiwiSaver accounts, being taxed at the wrong prescribed investor rate (PIR), which can result in a bill. Find out more about PIRs
We want to ensure everyone is paying the right amount of tax during the year. We may contact you throughout the year if, based on your year-to-date earnings, it appears that you are using the wrong tax code.
Working for Families Tax Credits is calculated based on a full family income. We need both parties' income details to be processed before we can calculate the Working for Families entitlement for the year.
Your payments change with us if it looks like you're getting the wrong amount. To see what your payments are based on, log into your myIR account and look at your My family details.
If the income information in your letter is correct, you do not need to do anything, we'll process your details within normal processing times. If the information in this letter needs to be updated, go to myIR > Accounts tab > Income Tax Account > Periods, select the Request to complete link on the 31 March 2019 period and update your details.
Non-business expenses may be showing on a letter you have received to confirm your income details. Often, these expenses appear if you have used a Personal Tax Summary Intermediary (eg mytax.co.nz) in the past. They charge a fee on your refund. This year these intermediaries have provided us with the details of those fees to include in your income summary.
Other non-business expenses can include:
Log into your myIR account where you can view all transactions related to your account.
To set up another person in myIR you will need to:
As per our terms and conditions of use for a myIR account – only account owners can update, maintain and access the myIR account. If it is identified that an unauthorised person is using your myIR account, Inland Revenue may cancel the account and require you to re-register.
Unfortunately, you cannot send Inland Revenue an email from an unsecured email address (ie @gmail.com) for most queries however, you can send through a secure mail/web message through your myIR account.
You do this by:
This web message functionality allows you to send documents to Inland Revenue as well.
If you have typed the correct password, clear your browser cache and cookies, then close your browser and try again. This may clear any previous passwords still being used by the browser to log in. It's unlikely to be a browser-related issue unless you are returned to the login screen with no error message.
Your application will be processed in 8-10 working days unless we need more information from you. If you are a New Zealand resident that has applied for an IRD number online, you have to get your identity documents verified at an AA or IRD office before we will complete your application.
If we need more information we will contact you within the 8-10 working days. Once completed, you will receive comfirmation of your IRD number via email, text/SMS message or post.
Your monthly Child Support entitlement is due to be paid to Inland Revenue by the 20th of the following month. If paid by the paying parent, we issue your entitlement to your bank with enough time to ensure that it will be available to you on or before the 7th of the month following the due date. In some circumstances your payment may be available to you earlier.
Sometimes your payments you receive on the 7th will vary due to the way the payments are being collected.
If you do not receive your full entitlement on the 7th of any month the remainder will be paid to you as soon as possible after being received by Inland Revenue. Please be aware that child support is not guaranteed, however we will continue to pursue collection until the child support is paid in full.
If you are in receipt of a sole parent rate of benefit, any child support paid for the children goes to the Crown to offset the cost of the benefit. When the Child Support paid is more than the benefit amount then the excess goes to you.
Sometimes the payments you receive on or before the 7th will vary due to the way the payments are being collected, or there has been a change in the other parties circumstances. If you do not receive your full entitlement on or before the 7th of any month the remainder will be paid to you as soon as possible after being received by Inland Revenue.
Please be aware that child support is not guaranteed, however we will continue to pursue collection until the child support is paid in full.
If you've sent your donation claim, we expect to have these processed within 12 weeks of receiving your IR526 claim form. If you file an IR3, your donation tax credit will not begin processing until after your IR3 has been processed.
Note: You will only be able to view your donation claim in your myIR account once it has been processed.
If you have not, you can file these claims online through myIR.
You can upload photos or scans of your receipts to myIR at any time. If you do this, you do not need to submit an IR526 at the end of the year.
IRD numbers are 9 digits long. It may be a case of the number missing the preceeding 0.
Eg 12-345-678, should be written 012-345-678.
We recommend that you check with your Donation organisation to ensure you provide the correct number. Entering an incorrect number, may delay your tax credit.
If you've sent us your receipts and IR526, this will not show in myIR until we have processed it. Do not worry if you cannot see it yet as we are still working to process these into our system. You do not need to send another form.
If you have not, you can file these claims online through myIR.
A common reason for a donation claim to be denied is due to the organisation not being a donee organisation, or losing their donee organisation status with Inland Revenue. Please check this list before submitting your claim.
The receipts you provide must meet certain standards for us to approve your claim. They must include:
If the name of the organisation on your receipt does not match the organisations name on the donee organisation list, we will reject your claim. If your receipt does not contain the above information, you will need to contact the donee organisation and ask for a new receipt with the required details.
Over the holiday period you still need to file your Employment Information for paydays during the holiday period. You get extra time to file these.
If you file electronically you’ll need to submit Employment Information for paydays between 25 December and 15 January inclusive, on or before the 17 January 2020. Paper filers should submit Employment Information for paydays between 25 December and 15 January inclusive, on or before 29 January 2020
You can file these returns early if you know what the payroll is going to be. Advanced filing for January 2020 is available from 11 December 2019.
If an Employment Information return is late 3 times within 12 months, you will be charged a late filing penalty. Find out more about late filing penalties.
No. Payday filing means that you must file a return per pay date. If you didn't pay anyone you dont need file employment information for the week, fortnight or month where salary or wages weren't paid. You will not be charged a late filing penalty in these situations.
If you are not employing for a while, contact us so we can discuss your obligations during that time.
If your payment was made under the DED tax type on/before the payment due date, your payment remains in a holding account until the 15th of the following month to ensure that we have the correct employee information before we allocate the payment. These payments will post by the 21st of the following month but will be applied to the account as at the date you made the payment. If the payment was made on time, any late payment penalties and/or interest will be reversed.
Yes, you can file up to one month in advance. We make the next period available to file towards the end of the current month, however if you need this available earlier then please send us a Web Message through your myIR account.
You can register for GST in myIR. You'll need an IRD number and a myIR account.
You can also choose to register for an IRD and GST number and register as an employer when you incorporate a company with New Zealand Companies Office.
Learn more about registering for GST.
You can't get an extension of time to file a GST return, so it's important to know when your GST returns are due. If you have not filed late within the last 12 months, you will received a "warning period" for late filing but no Late Filing Penalty will be charged. Please file your GST return as soon as you are able to and ensure that you make payment on time to avoid Late Payment Penalties and interest.
Inland Revenue acts as an intermediary between individuals and scheme provders, therefore we only hold records of Kiwisaver contributions made through employment or government tax credits. Because of this, the balance Inland Revenue holds only reflects what we have transferred to your provider, not all transactions. For detailed up-to-date records that include all contributions, you will need to contact your scheme provider.
To change your PIR, you will need to contact your scheme provider. There is no need to contact or advise Inland Revenue of changing your rate, as we will be advised of this at the end of the tax year. To ensure you are changing to the correct rate, see Using prescribed investor rates.
Some of our letters show extra zeros, these are added for system formatting, but do not affect the account we make payments to. You may see extra zeros at the beginning of your seven digit account number, or your suffix. As long as the other numbers are in the right order, we have the right bank account for you. We recommend using myIR to check your bank accounts, online your account will not show the extra zeros.
If you are up-to-date with your loan repayments, Inland Revenue will not stop you at the border. If you are behind in your repayments or haven't made contact with Inland Revenue in a while, please contact us to discuss your loan obligations.