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Your top questions

My login doesn't work. How can I fix it?

Has my refund been processed yet?

What's my tax residency?

Accessibility and language support

Hearing-impaired services

Language Line - a free phone-based interpreter service for communicating with IRD.

Do you have my correct address?

Tax refund: find out if you could be eligible

What is my tax code?

voice ID

voice ID is a faster way for you to identify yourself when you call us. It allows us to recognise who you are - just by your voice.

voice ID enrolled customers enjoy more security, faster calls, and better access to services.

Register for voice ID now

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Online

Your top questions

Where is my password reset email?

It takes time to process your password reset. Please wait around 10 minutes and check your junk folder.

My login doesn't work. How can I fix it?

How can I email you?

I've received an email from IRD? Is it genuine?

What's my IRD number?

What is my tax code?

How do I update my details?

We don't have an email address for general tax queries because we want to keep your personal information safe. But you can contact us online by logging in to your my IR account and clicking the 'Correspondence' tab in the homepage or select an option from the dropdown menu above.

Need help logging in? Try these tips

Don't have a myIR account? Register for one now

Want to get it done online? View all our online services, work it out with calculators and tools or use our forms and guides.

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Unexpected bill/refund received

Your top questions

Why haven't I got my refund and when will I get it?

Not everyone will get their refund at the same time. We started processing auto-calculations on 20 May and aim to have all refunds paid between now and the end of July. We suggest to log in to your myIR account to ensure we have all your details correct, especially your current bank account. Find out more

Why have I got a bill?

You have a bill because we assessed that not enough tax was withheld from your income during the year. This may have been because incorrect tax codes were used for one or more sources of your income.

We want to help everyone pay the right amount of tax during the year. From now on, we’ll contact you during the year if we think you’re being over or under taxed. We’ve got better systems in place now that help us monitor this during the year. It’s all part of the Government’s plan to make tax simpler.

How do I know it's safe to give you my bank account number?

We’re bound by law to keep your bank account details – and all your other details – protected and secured. We will not share your details with anyone unless you’ve given us the authority to do so. If the website you are on is www.ird.govt.nz - you are safe.

Why did I get issued an IR3 when I didn't in the past?

It's important to remember that we will issue an IR3 whenever we have some information about the customer that means the Commissioner has reason to believe they have other income to provide. This isn't about the type of customer (entity), we consider their income types and any information that suggests they may have other income sources such as links to other entities.

I used a tax refund company to sort out my refunds, why do I have to do this myself now?

In the past, you had to ask us if you had a refund – now we’re calculating it automatically and paying any refund directly into your bank account. This means that you no longer have to pay a tax refund company to see if you’re owed a tax refund. We have updated your details to reflect that your tax refund company from last year isn’t involved in preparing your tax. You can still choose to use a tax agent or someone else to help you with your tax – just contact them and we will update your details.

Is PIE income included in assessments as part of the new rules?

Although it is showing as an income type, it will only be included in an assessment if a customer has used the incorrect PIR and has further tax to pay.

What happens if I have a bill and can't pay by the due date?

You can send us a proposal to pay any outstanding amounts you owe by instalment if you cannot afford to pay in full before the due date by going to our Pay using instalments page

What else is changing?

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Login and myIR difficulties

Your top questions

Where is my password reset email?

It takes time to process your password reset. Please wait around 10 minutes and check your junk folder.

How do I set up my partner/friend/accountant/bookkeeper onto my myIR account?

To set up another person in myIR you will need to:

  1. log in to myIR account
  2. click Settings in the top right menu
  3. choose Manage additional logons under the I want to… menu
  4. this will then ask you to create a myIR user account under your own account that will let your requested person have access to the accounts you’ve requested
  5. once submitted the new user will receive an email to activate their account
  6. this email will be valid for 30 minutes.
Can my partner/friend/accountant/book-keeper just use my online account?

As per our terms and conditions of use for a myIR account – only account owners can update, maintain and access the myIR account. If it is identified that an unauthorised person is using your myIR account, Inland Revenue may cancel the account and require you to re-register.

How do I send you an email/attachments?

Unfortunately, you cannot send Inland Revenue an email from an unsecured email address (ie @gmail.com) for most queries however, you can send through a secure mail/web message through your myIR account.

You do this by:

  1. navigating to the account the query is about (ie INC for income tax)
  2. Click More in the I want to menu, and
  3. Scroll down to Send a message under Other actions.

This web message functionality allows you to send documents to Inland Revenue as well.

I’m trying to download/print off letters/documents from IRD from the website but it will not load properly?
Why can't I log in to myIR?

You will need your IRD number or a customer identifier to reset your password. You can reset your password by choosing Forgot password on the myIR login page. Find out more about other suggestions if you can't log in to myIR

My online account does not have access into (specific tax type), what’s happened?

If you’re a user of a myIR account – check with your account administrator/owner to see if your myIR account has the level of access that it needs. This is easy to check with an administrator/owner account by going to Logons, selecting the user ID and then under I want to click Manage access. Your account owner can then upgrade your access accordingly.

What happens if I have reset my password but I get an invalid user ID/password combination?

If you have typed the correct password, clear your browser cache and cookies, then close your browser and try again. This may clear any previous passwords still being used by the browser to log in. It's unlikely to be a browser-related issue unless you are returned to the login screen with no error message.

I've tried the above but I'm still having trouble logging in, what else can I do?
  1. If you're using Internet Explorer, try using a different browser, e.g. Chrome, Mozilla Firefox
  2. Ensure caps lock is off
  3. If the password is not working when copying and pasting - try typing it in
  4. If the device is pre-populating a password, try clearing the password and type/copy-paste this in directly
  5. If possible, try using a different computer/device
  6. Try using a PC if the issue is being encountered on a mobile or tablet device

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How to find your IRD number

You keep the same IRD number for life so even if you lose it you don’t need to apply for a new one. It’s easy to find your IRD number again. You can find your IRD number:

  • in myIR or My KiwiSaver
  • on payslips
  • on letters or statements you have received from us
  • on your KiwiSaver statement
  • on income details from your employer
  • by calling us.

Login or register for myIR Secure Online Services now.

Related links

IRD number - individuals

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Update your details

It's important to keep your contact, bank account and income type details updated.

You can update your details anytime in myIR.

You can update your:

You can contact us online by logging in to your my IR account and clicking the 'Correspondence' tab in the homepage.

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Apply for an IRD number

Your top questions

How do I apply for an IRD number?

You can apply for an individual or business IRD number online.

How much does it cost to apply for an IRD number?

It's free. There is no charge for getting an IRD number. We don't charge to process this faster. Your IRD number should be processed between 8-10 working days.

How long will it take to get my IRD number and how can I get it quicker?

Your application will be processed in 8-10 working days unless we need more information from you.

How can I check on the progress of my IRD number application?

You can choose to receive confirmation of your IRD number via email, text/sms or mail.

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Child support

Your top questions

When will I get my child support payment?

Your monthly Child Support entitlement is due to be paid to Inland Revenue by the 20th of the following month. If paid by the liable parent, we issue your entitlement to your bank with enough time to ensure that it will be available to you by the 7th of the month following the due date. In some circumstances your payment may be available to you earlier. Sometimes your payments you receive on the 7th will vary due to the way the payments are being collected. If you do not receive your full entitlement on the 7th of any month the remainder will be paid to you as soon as possible after being received by Inland Revenue. Please be aware that child support is not guaranteed, however we will continue to pursue collection until the child support is paid in full.

What can I do about my overdue child support?

What do I do if I do not believe my assessment is correct?

My circumstances have changed, what do I need to tell you?

Through myIR Secure Online Services, you can check your child support details including:

  • upcoming payment amounts
  • entitlements and liabilities
  • bank account.

You can also use secure mail and secure forms. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

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Complaints

To help us fully investigate your complaint, we need:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us.

Go to our complaints form

Disagreements with tax or child support

Please follow the disputes process

The Ombudsman

You may ask the Office of the Ombudsman to review decisions made by us at any time.

The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.

 

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E-file - register and support for tax agents

To use E-File you need to have the right hardware and software and be registered with the E-File Support Team.

How to register to use E-File

If you are a tax agent and want to use E-File you need to register with the E-File Support Team so we can send you the information you need.

You can:

  • order enrolment forms through our tax agents' self-service line on 0800 257 773 (you will be asked for your IRD number and the form number, which is IR798), or
  • download the E-File registration (IR798) form.

Contacting the E-File support team

Please email us if you need support or would like to provide feedback on E-File.

 

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Employing people

Your top questions

How do I know what to pay and if I need to send an Employer deductions (IR345) at the end of the month?

You no longer need to file your employer deductions or IR345. In myIR each period will contain a Summary of filed schedules. As we process employment information forms, the summary will update to show the amount due on a given payment due date. We'll use your employment information to allocate your payment directly. This applies to all filers, except payroll intermediaries.

Do I need to file if I did not pay anyone during the month?

No. Payday filing means that you must file a return per pay date. A return is not required if there have not been payments made for a period. If you are not employing for a while, contact us so we can discuss your obligations during that time.

Has my return been submitted correctly?

You'll receive a receipt in your employment information tab if you have submitted your return to us, check there to see if your receipt is showing.

How do I fix the mistake that I made when filing my employment information?

You can amend your return through myIR, click on the return you want to make changes to and click amend to input your changes. Otherwise you can send us a secure mail with the details of the changes you need made.

How do I register as an employer?

I'm having trouble payday filing

How do I payday file using the file upload method?

How do I payday file using the online entry method?

How do I payday file for schedular payments?

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File a return through myIR Secure Online Services

You can file most returns using our website. You'll need to log in to myIR for most of these.

You can file the following returns in myIR:

  • goods and services tax (GST)
  • fringe benefit tax (FBT)
  • gaming machine duty (GMD)
  • portfolio investment entity (PIE)
  • withholding taxes
  • approved issuer levy
  • residential land withholding tax
  • some income tax returns, including personal tax summaries
  • PAYE.

Go to our Get it done online services section if the return you'd like to file isn't listed.

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Through myIR Secure Online Services, you can register for GST and check information, including:

  • registering for GST
  • filing returns
  • paying online
  • setting up payment plans, and
  • GST refunds.

You can also use secure mail and secure forms. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

Related links

Do you need to register?

How to register for GST

More about GST

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Using your myIR login you can check your KiwiSaver details on the KiwiSaver website:

General KiwiSaver enquiries

If you have a general enquiry about KiwiSaver you can contact our team using our online form.

Contact the KiwiSaver team

What you need to know

  • Please don't include your IRD number in your message, or ask us for tax or financial advice.
  • If you want to keep a copy of your request for your own records, please print the confirmation page.
  • We'll reply by email within five working days.

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Make a non-residents enquiry

General non-resident enquiries

If you are a non-resident customer and you have a general enquiry, you can contact us using an online form.

Send us a non-resident enquiry.

Non-resident enquiries by email

For other non-resident enquiries, you can send us an email:

Send us a non-resident contractors enquiry.

Send us a non-resident entertainers enquiry.

Send us an overseas-based student loan borrowers enquiry.

For all other non-resident enquiries.

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Scams - report to us

If you have received an email or other communication that claims to be from IRD but has made you suspicious - report it to us!

What to do about phishing and suspicious emails

If you have received a suspicious email, please forward the email you received to us.

If you have replied to those behind these scams, and given money or personal details, contact your bank or credit card provider immediately.

IRD will never send you an email that:

  • asks you to provide personal Inland Revenue information such as your myIR account user ID and password, or
  • contains a direct link to a page to submit information such as our "myIR Secure Online Services" login page and ask you to login.

Related links

Find out about phishing and other suspicious online activity. 


 

 

 

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Through myIR Secure Online Services, you can check student loan details, including:

  • overall balance
  • repayments
  • interest / write-offs
  • $500 debt eligibility check.

You can also apply for a:

  • repayment holiday
  • repayment deduction exemption
  • special deduction rate.

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Reporting tax evasion or fraud anonymously

We're committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously using our online service.

Report tax evasion or fraud anonymously

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

Other ways to report tax evasion or fraud

You can also report tax evasion or fraud by:

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Tax overdue - arrange to pay

If you’re unable to pay an amount you owe us in full, you can send us a proposal to pay any amount(s) that you owe by instalments. This option is available regardless of whether the amount you owe is overdue or not yet due.

Send us a proposal.

What you will need

  • your IRD number
  • details of your current financial situation including your weekly 'after tax' income, and
  • details of the amount(s) you wish to pay off (from a recent statement or myIR Secure Online Services).

What happens next

We’ll review your proposal and contact you within three working days to either:

  • let you know that we’ve accepted your proposal, or
  • ask you for further information to help us make a decision.

 

Related links

Make a payment

myIR Secure Online Services (Login or register.)

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Website feedback

We are constantly seeking to improve our website.

To help us make this website as easy to use and useful as possible please tell us your website feedback about what works well and what doesn’t work for you.

Go to our website feedback form

Please note:

Our website feedback form is only for comments specifically about this website.

For your personal or business tax, child support, Working for Families Tax Credits or other confidential enquiries, please use the secure mail service in myIR.

Login to myIR

Register for myIR

Find out what to do if you can't get through to our online services

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Working for Families Tax Credit (WfFTC)

Your top questions

When do I get my end of year square up for Working for Families?

Your Working for Families square up is included in your income tax assessment. We started processing auto-calculation assessments on 20 May and we are aiming to have all refunds paid between now and the end of July. We suggest to log in to your myIR account to ensure we have all your details correct, especially your current bank account. Find out more about receiving refunds

Where is my Working for Families payment?

I have stopped the benefit, WINZ told me to call you?

What happens at the end of the year?

Do I qualify for Working for Families Tax Credits?

How do I apply for Working for Families Tax Credits?

What income do I include in my WfFTC income estimate?

How much do I get from Working for Families Tax Credits?

Can I change my family information online?

Through myIR Secure Online Services, you can register for Working for Families Tax Credit and check information, including:

  • child details
  • spouse / partner details
  • income estimate
  • upcoming payment amounts
  • entitlements / liabilities, and
  • payment options.

You can also use secure mail and secure forms in myIR. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

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Phone

Your top questions

Where is my password reset email?

It takes time to process your password reset. Please wait around 10 minutes and check your junk folder.

Why can't I get through on your phone number?

We are in the process of telling 2.5m New Zealanders that the tax process is changing so that's keeping us pretty busy. Sometimes we are unable to accept calls due to high demand. If your query is not urgent, you may find answers to your questions here on our site. You can also send us a message in myIR by going to the Correspondence tab.

What happens once I've sent my donation claim for this year?

If you've sent your donation claim, we expect to have these processed within 12 weeks of receiving your IR526 claim form. If you file an IR3 for your income tax, your donation tax credit won't be released until your IR3 has been processed. Please note, you will only be able to view your donation claim in your myIR account once it has been processed.

If you haven't, you can file these claims online through myIR.

Have you received my IR526 Donation tax credit claim form?

If you've sent us your receipts and IR526, this won't show in myIR until we have processed it. Don’t worry if you can't see it yet as we are still working to process these into our system. You don’t need to send another form.

If you haven't, you can file these claims online through myIR.

I received a letter from you about my PIR rate and I don’t agree with your suggestion?

If you disagree with the PIR rate suggested by the letter received, double check the rates here first. If you are sure you are using the correct rate, you don’t need to do anything. You need to be aware that each year your income tax square up will calculate your PIR paid and if you have underpaid this you will receive a debit in your income tax assessment and be required to make a payment.

I have already changed my rate with my PIE holder

Please check the information here to ensure you have changed your PIR rate with your PIE holder to the correct rate for your circumstances. If you have confirmed you are now using the correct PIR rate, then you don’t need to take any further action.

What should my PIR rate be?

What's my IRD number?

My login doesn't work. How can I fix it?

What is my tax code?

How do I get extra time to pay off the tax that I owe?

Select an option from the dropdown menu above. You should have your IRD or NZBN number ready tell us what you are calling about when prompted.

In general, our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.

Some services have different calling hours. Please check the calling hours for the specific option you select.

Hearing-impaired services

We provide services for deaf or hearing-impaired customers and interpreter services through Language Line.

voice ID

Register your voice to enjoy more security, faster calls, and better access to services.

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Unexpected bill/refund received

Your top questions

Why haven't I got my refund and when will I get it?

Not everyone will get their refund at the same time. We started processing auto-calculations on 20 May and aim to have all refunds paid between now and the end of July. We suggest to log in to your myIR account to ensure we have all your details correct, especially your current bank account. Find out more

Why have I got a bill?

You have a bill because we assessed that not enough tax was withheld from your income during the year. This may have been because incorrect tax codes were used for one or more sources of your income.

We want to help everyone pay the right amount of tax during the year. From now on, we’ll contact you during the year if we think you’re being over or under taxed. We’ve got better systems in place now that help us monitor this during the year. It’s all part of the Government’s plan to make tax simpler.

How do I know it's safe to give you my bank account number?

We’re bound by law to keep your bank account details – and all your other details – protected and secured. We will not share your details with anyone unless you’ve given us the authority to do so. If the website you are on is www.ird.govt.nz - you are safe.

Why did I get issued an IR3 when I didn't in the past?

It's important to remember that we will issue an IR3 whenever we have some information about the customer that means the Commissioner has reason to believe they have other income to provide. This isn't about the type of customer (entity), we consider their income types and any information that suggests they may have other income sources such as links to other entities.

I used a tax refund company to sort out my refunds, why do I have to do this myself now?

In the past, you had to ask us if you had a refund – now we’re calculating it automatically and paying any refund directly into your bank account. This means that you no longer have to pay a tax refund company to see if you’re owed a tax refund. We have updated your details to reflect that your tax refund company from last year isn’t involved in preparing your tax. You can still choose to use a tax agent or someone else to help you with your tax – just contact them and we will update your details.

Is PIE income included in assessments as part of the new rules?

Although it is showing as an income type, it will only be included in an assessment if a customer has used the incorrect PIR and has further tax to pay.

What happens if I have a bill and can't pay by the due date?

You can send us a proposal to pay any outstanding amounts you owe by instalment if you cannot afford to pay in full before the due date by going to our Pay using instalments page.

What else is changing?

Calling times

Our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.

Unexpected bill/refund received enquiries

Current call wait time:

Calling from New Zealand - 0800 227 774

Calling from overseas - +64 4 978 0779

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Working for Families Tax Credit (WfFTC)

Your top questions

When do I get my end of year square up for Working for Families?

Your Working for Families square up is included in your income tax assessment. We started processing auto-calculation assessments on 20 May and we are aiming to have all refunds paid between now and the end of July. We suggest to log in to your myIR account to ensure we have all your details correct, especially your current bank account. Find out more about receiving refunds

Where is my Working for Families payment?

What happens at the end of the year?

Do I qualify for Working for Families Tax Credits?

How do I apply for Working for Families Tax Credits?

How much do I get from Working for Families Tax Credits?

Can I change my family information online?

Calling times

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Current call wait time:

Working for Families Tax Credits enquiries:

Enquiries from individuals

0800 227 773

Enquiries from caregivers in business

0800 377 774

Calling from overseas

+64 4 978 0779

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Personal - individual enquiries

Current call wait time:

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from overseas

+64 4 978 0779

Calling times

Income tax enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Login and myIR difficulties

Your top questions

Where is my password reset email?

It takes time to process your password reset. Please wait around 10 minutes and check your junk folder.

How do I set up my partner/friend/accountant/bookkeeper onto my myIR account?

To set up another person in myIR you will need to:

  1. log in to myIR account
  2. click Settings in the top right menu
  3. choose Manage additional logons under the I want to… menu
  4. this will then ask you to create a MyIR user account under your own account that will let your requested person have access to the accounts you’ve requested
  5. once submitted the new user will receive an email to activate their account
  6. this email will be valid for 30 minutes.
Can my partner/friend/accountant/book-keeper just use my online account?

As per our terms and conditions of use for a myIR account – only account owners can update, maintain and access the myIR account. If it is identified that an unauthorised person is using your myIR account, Inland Revenue may cancel the account and require you to re-register.

How do I send you an email/attachments?

Unfortunately, you cannot send Inland Revenue an email from an unsecured email address (ie @gmail.com) for most queries however, you can send through a secure mail/web message through your myIR account.

You do this by:

  1. navigating to the account the query is about (ie INC for income tax)
  2. Click More in the I want to menu, and
  3. Scroll down to Send a message under Other actions.

This web message functionality allows you to send documents to Inland Revenue as well.

I’m trying to download/print off letters/documents from IRD from the website but it will not load properly?
Why can't I log in to myIR?

You will need your IRD number or a customer identifier to reset your password. You can reset your password by choosing Forgot password on the myIR login page. Find out more about other suggestions if you can't log in to myIR

My online account does not have access into (specific tax type), what’s happened?

If you’re a user of a myIR account – check with your account administrator/owner to see if your myIR account has the level of access that it needs. This is easy to check with an administrator/owner account by going to Logons, selecting the user ID and then under I want to click Manage access. Your account owner can then upgrade your access accordingly.

What happens if I have reset my password but I get an invalid user ID/password combination?

If you have typed the correct password, clear your browser cache and cookies, then close your browser and try again. This may clear any previous passwords still being used by the browser to log in. It's unlikely to be a browser-related issue unless you are returned to the login screen with no error message.

I've tried the above but I'm still having trouble logging in, what else can I do?
  1. If you're using Internet Explorer, try using a different browser, e.g. Chrome, Mozilla Firefox
  2. Ensure caps lock is off
  3. If the password is not working when copying and pasting - try typing it in
  4. If the device is pre-populating a password, try clearing the password and type/copy-paste this in directly
  5. If possible, try using a different computer/device
  6. Try using a PC if the issue is being encountered on a mobile or tablet device

Calling times

Current call wait time:

Login and myIR enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

General enquiries

Including user ID and password

0800 227 770

Calling from overseas

+64 4 978 0779

Payday filing or employer schedule enquiries

0800 473 829

Calling from overseas

+64 4 978 0779

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Calling times

Current call wait time:

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

You can do most updates through myIR Secure Online Services.

If you'd prefer to call us, select one of the numbers below.

Personal - individual

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual

0800 377 774

Calling from overseas

+64 4 978 0779

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Apply for an IRD number

Your top questions

How do I apply for an IRD number?

You can apply for an individual or business IRD number online.

How much does it cost to apply for an IRD number?

It's free. There is no charge for getting an IRD number. We don't charge to process this faster. Your IRD number should be processed between 8-10 working days.

How long will it take to get my IRD number and how can I get it quicker?

Your application will be processed in 8-10 working days unless we need more information from you.

How can I check on the progress of my IRD number application?

You can choose to receive confirmation of your IRD number via email, text/sms or mail.

Calling times

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

IRD number application questions and support

0800 775 247

keyword 'IRD number application'

Calling from overseas

+64 4 978 0779

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Child support

Your top questions

When will I get my child support payment?

Your monthly Child Support entitlement is due to be paid to Inland Revenue by the 20th of the following month. If paid by the liable parent, we issue your entitlement to your bank with enough time to ensure that it will be available to you by the 7th of the month following the due date. In some circumstances your payment may be available to you earlier. Sometimes your payments you receive on the 7th will vary due to the way the payments are being collected. If you do not receive your full entitlement on the 7th of any month the remainder will be paid to you as soon as possible after being received by Inland Revenue. Please be aware that child support is not guaranteed, however we will continue to pursue collection until the child support is paid in full.

What can I do about my overdue child support?

What do I do if I do not believe my assessment is correct?

My circumstances have changed, what do I need to tell you?

Calling times

Individual enquiries (NZ time):

Monday to Friday, 8am to 5pm

Current call wait time:

0800 221 221

Calling from overseas

1800 504 042
Calling from Australia (landline only)

+64 9 984 2537

Answerphone available outside business hours.

Employer enquiries (NZ time):

Monday to Friday, 8am to 4.30pm

0800 220 222

Calling from overseas

International child support

0800 081 516

Calling Australia Child Support (DHS) from New Zealand

0800 440 953

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Complaints

To help us investigate your complaint, please have this information handy when you call:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us
  • copies of any relevant documents.

Go to our complaints form

Disagreements with tax or child support

Please follow the disputes process

The Ombudsman

You may ask the Office of the Ombudsman to review decisions made by us at any time.

The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.

Calling times

Monday to Friday, 8am to 5pm (NZ time)

Complaint enquiries

Calling from New Zealand - 0800 274 138

Calling from overseas - +64 4 978 0650

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Employers in large enterprises

Employer enquiries

0800 443 553

High wealth individuals

0800 080 330

Screen Production Industry Desk

0800 727 336

All other enquiries

0800 443 773

Calling from overseas

+64 4 831 2286

Calling times

Employer enquiries (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

All other corporate enquiries are answered (NZ time):

Monday to Friday, 8am to 4.30pm

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Employing people

Your top questions

How do I know what to pay and if I need to send an Employer deductions (IR345) at the end of the month?

You no longer need to file your employer deductions or IR345. In myIR each period will contain a Summary of filed schedules. As we process employment information forms, the summary will update to show the amount due on a given payment due date. We'll use your employment information to allocate your payment directly. This applies to all filers, except payroll intermediaries.

Do I need to file if I did not pay anyone during the month?

No. Payday filing means that you must file a return per pay date. A return is not required if there have not been payments made for a period. If you are not employing for a while, contact us so we can discuss your obligations during that time.

Has my return been submitted correctly?

You'll receive a receipt in your employment information tab if you have submitted your return to us, check there to see if your receipt is showing.

How do I fix the mistake that I made when filing my employment information?

You can amend your return through myIR, click on the return you want to make changes to and click amend to input your changes. Otherwise you can send us a secure mail with the details of the changes you need made.

How do I register as an employer?

I'm having trouble payday filing

How do I payday file using the file upload method?

How do I payday file using the online entry method?

How do I payday file for schedular payments?

Calling times

General enquiries

Including payday filing, KiwiSaver, fringe benefit tax (FBT), employer superannuation contribution tax (ESCT)

Current call wait time:

Calling from New Zealand - 0800 377 772

Monday to Friday, 8am to 8pm

Saturday, 9am to 1pm

Calling from overseas

Deducting child support

0800 220 222

Monday to Friday, 8am to 4.30pm

Calling from overseas

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GST

Your top questions

I've received a letter saying I haven't filed my GST but I sent it to you?

How do I transfer my GST refund to another tax type?

When will I get my GST refund?

How do I cancel my GST registration?

How do I get extra time to pay off the GST that I owe or set up an instalment arrangement?

I have paid my GST into the wrong period, how can this be fixed?

Searching for a GST answer? Try asking us a question below.

Calling times

Current call wait time:

GST enquiries, registration and returns

0800 377 776

Calling from overseas

+64 4 978 0779

GST enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Calling times

KiwiSaver enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Member (individual) enquiries

0800 KIWISAVER (0800 549 472)
Calling from landlines or cellphones

Calling from overseas

+64 4 978 0779

Employer enquiries

0800 377 772

Calling from overseas

+64 4 978 0779

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How to find your IRD number

You keep the same IRD number for life so even if you lose it you don’t need to apply for a new one. It’s easy to find your IRD number again. You can find your IRD number:

  • in myIR or My KiwiSaver
  • on payslips
  • on letters or statements you have received from us
  • on your KiwiSaver statement
  • on income details from your employer
  • by calling us.

Still can't find your IRD number?

0800 227 774

Calling from overseas

+64 4 978 0779

Calling times

Our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.

Related links

IRD number - individuals

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National Office / Media / Research

Calling from within New Zealand

Calling from overseas

Contact details for the Inland Revenue media team

Research and evaluation

If you would like to opt out of an online survey we've invited you to participate in, please call 0800 833 555.

Related links

Recent media releases

Minister of Inland Revenue

Calling times

Our National Office is available (NZ time):

Monday to Friday, 8am to 5pm

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Calling times

General and overdue tax and returns enquiries (NZ time):

Monday to Friday, 8am to 8pm

Saturday, 9am to 1pm

General enquiries

03 951 2020

Calling from overseas

+64 3 951 2020

Entertainer enquiries

09 984 4329

Calling from overseas

+64 9 984 4329

Fax

Contractor enquiries

04 890 3056

Calling from overseas

+64 4 890 3056

Fax

+64 4 890 4502

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Calling times

Current call wait time:

New Zealand-based enquiries:

New Zealand based borrowers (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Enquiries

Calling from New Zealand - 0800 377 778

Overseas-based enquiries

Overseas-based borrowers (NZ time):

Monday to Friday, 6.15am to 8.45pm

Overdue payments

Calling from Australia - 1800 559 653

Calling from the UK - 0808 234 0098

Calling from the rest of the world - +64 4 916 7114

All other overseas enquiries

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

+64 4 978 0762

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Tax agents

Tax agents' self-service line

If you are registered with us as a tax agent, please use the self-service line for immediate access to a range of automated services. They are specially designed to help you with routine enquiries.

0800 456 678

Calling from overseas

+64 4 978 0746

StationeryXpress helpdesk

0800 101 035
 

E-File helpdesk

0800 433 453
 

Calling from overseas

+64 4 978 0779

Fax (New Zealand)

+64 4 890 4714

Related links

Clarification of the rules around employee allowances

Calling times

The self-service line and StationeryXPress helpdesk are available seven days a week, except:

  • between 5am and 6am daily
  • between 12.30am and 4.30am on Sundays, and
  • from 10pm to midnight on the last day of each month.

E-File helpdesk queries are answered (NZ time):

Monday to Friday, 8.30am to 4.30pm

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Tax and returns overdue

Personal - individual enquiries

0800 227 771

Calling from overseas

+64 4 978 0779

Fax

+64 7 959 7613

Business - non-individual enquiries

0800 377 771

Calling from overseas

+64 4 978 0779

Calling times

Overdue tax and returns enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Reporting tax evasion or fraud anonymously

At Inland Revenue, we are committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously.

The easiest way to report tax evasion or fraud is to use our online form.

To speak to us or set up an appointment

0800 225 610

Calling from overseas

+64 4 978 0847

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

Calling times

Enquiries are answered (NZ time):

Monday to Friday, 9am to 5pm

Related links

Find out about phishing and other suspicious online activity.

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Not sure?

If you can't see your query, use one of the numbers below.

Personal - individual enquiries

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from overseas

+64 4 978 0779

Related links

Login to your existing myIR account

Register for a new myIR account

Register for voice ID

Calling times

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Post

Post

Need to post us something?

Select an option from the dropdown menu above to find out the correct address.

Want to save time?

You can access most Inland Revenue services online. If you need information, our website will provide everything you need to know.

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Returns

Please send returns to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

 

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General enquiries

Please send general correspondence to:

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

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Payments

Please send payments to:

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

 

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Child support

Please send correspondence about child support to:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

 

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KiwiSaver

Please send KiwiSaver correspondence to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

 

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E-File (tax agents)

Please send correspondence to our E-File Support Team at:

Inland Revenue
PO Box 2198
Wellington 6140

 

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Significant Enterprises

The address to which corporates should send correspondence depends on the sector they're in.

Please address mail as follows:

Banking, Crown, insurance, resources, screen production industry desk

Inland Revenue
Private Bag 39984
Wellington Mail Centre
Lower Hutt 5045

Computer tax audit, international audit, non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140

Services, manufacturing, high wealth individuals

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045

Non-resident entertainers

Inland Revenue
PO Box 76198
Manukau City
Auckland 2241

Wine equalisation tax rebate scheme (WET)

Inland Revenue
PO Box 33150
Takapuna
Auckland 0740

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Making a complaint

If you have a complaint about our service please contact us as soon as possible. Once we receive your complaint, we'll take steps to make sure it doesn't happen again.

You can make a complaint online or by phone.

Or, you can send a written complaint about our service to:

Complaints Management Service
Inland Revenue Department
PO Box 2198
Wellington 6140

To help us investigate your complaint, please include the following:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us
  • copies of any relevant documents.

 

 

Disagreements with tax or child support

If you disagree with how we've assessed your or your client's tax or child support you may need to follow the disputes process.

The Ombudsman

You may ask the Office of the Ombudsman to review decisions made by us at any time.

The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.

Related links

Inland Revenue Charter

The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:

Inland Revenue's Charter IR614

Inland Revenue's Charter IR614 (Māori version)

Alternatively, you can order one by calling us on 0800 257 773.

 

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Non-residents

If you are currently overseas, please use the following postal addresses. When sending both a return and a payment, please use the payment address.

Payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns and correspondence

Non-resident Centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand

Non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140
New Zealand

Non-resident entertainers

Inland Revenue
Non-resident entertainers unit
PO Box 5542
Auckland 1141
New Zealand

 

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Overseas-based student loan borrowers

If you are a student loan borrower and you go overseas for 184 days or more (about six months), you become an overseas-based student loan borrower, and different rules apply to the repayment of your loan.

Overseas-based student loan borrowers should use the following addresses:

Payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

General correspondence

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

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Paid parental leave

Please send correspondence about paid parental leave to:

PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

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Report tax evasion or fraud anonymously

At Inland Revenue, we are committed to targeting tax evasion and fraud.

If you have information about someone you think is intentionally doing the wrong thing, you can let us know anonymously by writing to:

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

We appreciate your help

We stress that any information you provide to us will remain anonymous.

We appreciate your help in keeping our tax system fair for everyone.

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In person

In person

In some situations you can speak to us face-to-face. Check the options in the dropdown menu above.

We are able to meet with you in many locations across New Zealand.

Appointment locations

  • Christchurch
  • Dunedin
  • Gisborne
  • Hamilton
  • Invercargill
  • Manukau
  • Napier
  • Nelson
  • New Plymouth
  • Palmerston North
  • Rotorua
  • Takapuna
  • Tauranga
  • Wellington
  • Whangarei

 

 

We also have specialist services available:

  • Kaitakawaenga Māori, who work out of most Inland Revenue offices. They offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses.
  • Community Compliance Officers, who offer free tax education and advice to new businesses and smaller organisations, and seminars on personal tax and entitlements.
  • Language Line - a free phone-based interpreter service for communicating with IRD.

You can find out more about these services by selecting Free tax education & advice from the drop down menu above.

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Community Compliance Officers

Our Community Compliance Officers offer tax education and advice to our new businesses and small organisations, as well as seminars regarding personal tax and entitlements. They work from most Inland Revenue offices and travel regularly to other areas.

How to contact a Community Compliance Officer

You can arrange a visit from a Community Compliance Officer by using our Enquire about a business advisory visit or social policy seminar service.

What our service offers

You can use our advisory service to find out about:

  • the taxes you need to know about
  • what records you need to keep
  • how to complete GST and employer returns
  • your KiwiSaver obligations
  • when you should file returns and make payments.

Our service is available to:

  • any individual or organisation in business
  • anyone considering setting up in business
  • sports clubs and other non-profit bodies.

It's particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.

We also offer seminars for organisations on personal tax and entitlements, including Working for Families Tax Credits (WfFTC), KiwiSaver and child support.

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Hearing-impaired services

If you'd like to make an appointment with us we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present

You can request an appointment with us by emailing DeafAssistance@ird.govt.nz.

This email address is only for arranging appointments supported by an NZSL interpreter.

Please provide us with the following details:

  • your full name, including middle name(s)
  • your IRD number
  • your contact preference, for example email or fax
  • what Inland Revenue office you would like to see us at
  • brief details about your query, for example Working for Families Tax Credits or GST
  • four possible appointment dates and times between 8am and 4pm, Monday to Friday.

We will contact you within seven days to confirm the appointment when we have arranged for an interpreter to be available. We will arrange payment for the NZSL interpreter.

Note

For any other queries not related to a NZSL appointment, please see the Contact us section of our website.

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Kaitakawaenga Māori

Kaitakawaenga Māori offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses. We can visit you at home or in the workplace (or you can come and see us if you prefer).

How to request a visit from a Kaitakawaenga Māori

You can request a visit from a Kaitakawaenga Māori by using our Arrange a business advisory visit service.

Kaitakawaenga Māori can:

  • provide one-to-one tax advice and information
  • provide tax training and seminars to Māori groups
  • provide tax agencies at resource centres or marae
  • supply information booklets on a range of different tax obligations.

What our service offers

You can find out about:

  • the taxes you need to know about
  • what records you need to keep
  • how to complete your tax returns
  • the KiwiSaver savings initiative
  • when to file returns and make payments.

Who can use our service

Any Māori individual or organisation in business, including:

  • sports clubs
  • marae
  • kōhanga reo, and
  • other non-profit bodies.

The service is particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.

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Tax seminars and workshops

We offer free tax seminars and workshops in many locations. You can find out when and where tax seminars are offered in your region.

Don't want to wait for a tax seminar?

Get up to speed fast with our Introduction to business videos.

These videos cover:

  • business structures
  • income and provisional tax
  • expenses
  • depreciation, and
  • registering for GST.