Make a payment

Contact us

Your top questions

My login doesn't work. How can I fix it?

Has my refund been processed yet?

What's my tax residency?

Accessibility and language support

Hearing-impaired services

Language Line - a free phone-based interpreter service for communicating with IRD.

Do you have my correct address?

Tax refund: find out if you could be eligible

What is my tax code?

voice ID

voice ID is a faster way for you to identify yourself when you call us. It allows us to recognise who you are - just by your voice.

voice ID enrolled customers enjoy more security, faster calls, and better access to services.

Register for voice ID now

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Online

Your top questions

Where is my password reset email?

It takes time to process your password reset. Please wait around 10 minutes and check your junk folder.

My login doesn't work. How can I fix it?

How can I email you?

I've received an email from IRD? Is it genuine?

What's my IRD number?

What is my tax code?

We don't have an email address for general tax queries because we want to keep your personal information safe. But you can contact us online by logging in to your my IR account and clicking the 'Correspondence' tab in the homepage or select an option from the dropdown menu above.

Need help logging in? Try these tips

Don't have a myIR account? Register for one now

Want to get it done online? View all our online services, work it out with calculators and tools or use our forms and guides.

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How to find your IRD number

You keep the same IRD number for life so even if you lose it you don’t need to apply for a new one. It’s easy to find your IRD number again. You can find your IRD number:

  • in myIR or My KiwiSaver
  • on payslips
  • on letters or statements you have received from us
  • on your KiwiSaver statement
  • on income details from your employer
  • by calling us.

Login or register for myIR Secure Online Services now.

Related links

IRD number - individuals

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GST

Your top questions

How do I register for GST?

I've received a letter saying I haven't filed my GST but I sent it to you?

When will I get my GST refund?

How do I get extra time to pay off the GST that I owe or set up an instalment arrangement?

How do I transfer my GST refund to another tax type?

Searching for a GST answer? Try asking us a question below.

Through myIR Secure Online Services, you can register for GST and check information, including:

  • registering for GST
  • filing returns
  • paying online
  • setting up payment plans, and
  • GST refunds.

You can also use secure mail and secure forms. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

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Child support

Your top questions

Searching for a Child Support answer? Ask us a question below.

Through myIR Secure Online Services, you can check your child support details including:

  • upcoming payment amounts
  • entitlements and liabilities
  • bank account.

You can also use secure mail and secure forms. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

Unsure if the email or phone call you received is from us? Find out more about scams

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Complaints

To help us fully investigate your complaint, we need:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us.

Go to our complaints form

Compliments

Tell us about a good experience you've had on our compliments form.

Disagreements with tax or child support

Please follow the disputes process

The Ombudsman

You may ask the Office of the Ombudsman to review decisions made by us at any time.

The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.

 

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E-file - register and support for tax agents

To use E-File you need to have the right hardware and software and be registered with the E-File Support Team.

How to register to use E-File

If you are a tax agent and want to use E-File you need to register with the E-File Support Team so we can send you the information you need.

You can:

  • order enrolment forms through our tax agents' self-service line on 0800 257 773 (you will be asked for your IRD number and the form number, which is IR798), or
  • download the E-File registration (IR798) form.

Contacting the E-File support team

Please email us if you need support or would like to provide feedback on E-File.

 

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File a return through myIR Secure Online Services

You can file most returns using our website. You'll need to log in to myIR for most of these.

You can file the following returns in myIR:

  • goods and services tax (GST)
  • fringe benefit tax (FBT)
  • gaming machine duty (GMD)
  • portfolio investment entity (PIE)
  • withholding taxes
  • approved issuer levy
  • residential land withholding tax
  • some income tax returns, including personal tax summaries
  • PAYE.

Go to our Get it done online services section if the return you'd like to file isn't listed.

Unsure if the email or phone call you received is from us? Find out more about scams

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Using your myIR login you can check your KiwiSaver details on the KiwiSaver website:

General KiwiSaver enquiries

If you have a general enquiry about KiwiSaver you can contact our team using our online form.

Contact the KiwiSaver team

What you need to know

  • Please don't include your IRD number in your message, or ask us for tax or financial advice.
  • If you want to keep a copy of your request for your own records, please print the confirmation page.
  • We'll reply by email within five working days.

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Scams - report to us

If you have received an email or other communication that claims to be from IRD but has made you suspicious - report it to us!

What to do about phishing and suspicious emails

If you have received a suspicious email, please forward the email you received to us.

If you have replied to those behind these scams, and given money or personal details, contact your bank or credit card provider immediately.

IRD will never send you an email that:

  • asks you to provide personal Inland Revenue information such as your myIR account user ID and password, or
  • contains a direct link to a page to submit information such as our "myIR Secure Online Services" login page and ask you to login.

Find out more about phishing and other suspicious online activity.

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Through myIR Secure Online Services, you can check student loan details, including:

  • overall balance
  • repayments
  • interest / write-offs
  • $500 debt eligibility check.

You can also apply for a:

  • repayment holiday
  • repayment deduction exemption
  • special deduction rate.

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Tax overdue - arrange to pay

If you’re unable to pay an amount you owe us in full, you can send us a proposal to pay any amount(s) that you owe by instalments. This option is available regardless of whether the amount you owe is overdue or not yet due.

Send us a proposal.

What you will need

  • your IRD number
  • details of your current financial situation including your weekly 'after tax' income, and
  • details of the amount(s) you wish to pay off (from a recent statement or myIR Secure Online Services).

What happens next

We’ll review your proposal and contact you within three working days to either:

  • let you know that we’ve accepted your proposal, or
  • ask you for further information to help us make a decision.

 

Related links

Make a payment

myIR Secure Online Services (Login or register.)

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Update your details

It's important to keep your contact, bank account and income type details updated.

You can update your details anytime in myIR.

You can update your:

You can contact us online by logging in to your my IR account and clicking the 'Correspondence' tab in the homepage.

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Working for Families Tax Credit (WfFTC)

Your top questions

Why do I have to wait for my partner’s return to process to be able to receive my refund?

Why is my payment less than usual?

When do I get my end-of-year square up for Working for Families?

How do I change my details with you?

How do I register for Working for Families?

Having trouble finding what you are looking for? Try asking a question:

Through myIR Secure Online Services, you can register for Working for Families Tax Credit and check information, including:

  • child details
  • spouse / partner details
  • income estimate
  • upcoming payment amounts
  • entitlements / liabilities, and
  • payment options.

You can also use secure mail and secure forms in myIR. These allow you to update your details, submit online queries and complete forms that tell us about changes in your circumstances.

Unsure if the email or phone call you received is from us? Find out more about scams

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Phone

Select an option from the dropdown menu above. You should have your IRD or NZBN number ready tell us what you are calling about when prompted.

In general, our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.

Some services have different calling hours. Please check the calling hours for the specific option you select.

Callbacks to Voice Over IP (VOIP) Phones

We are currently unable to accept callback requests to some Voice over IP (VOIP) phones. If you are experiencing issues with receiving our callbacks, please talk to your Voice over IP phone system provider.

Hearing-impaired services

We provide services for deaf or hearing-impaired customers and interpreter services through Language Line.

voice ID

Register your voice to enjoy more security, faster calls, and better access to services.

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Calling times

Our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.

Unexpected bill/refund received enquiries

Current call wait time:

Calling from New Zealand - 0800 227 774

Calling from overseas - +64 4 978 0779

Unsure if the email or phone call you received is from us? Find out more about scams

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Working for Families Tax Credit (WfFTC)

Your top questions

Why do I have to wait for my partner’s return to process to be able to receive my refund?

Why is my payment less than usual?

When do I get my end-of-year square up for Working for Families?

How do I change my details with you?

How do I register for Working for Families?

Having trouble finding what you are looking for? Try asking a question:

Calling times

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Current call wait time:

Working for Families Tax Credits enquiries:

Enquiries from individuals

0800 227 773

Enquiries from caregivers in business

0800 377 774

Calling from overseas

+64 4 978 0779

Unsure if the email or phone call you received is from us? Find out more about scams

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Personal - individual enquiries

Current call wait time:

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from overseas

+64 4 978 0779

Calling times

Income tax enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

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Calling times

Current call wait time:

Login and myIR enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

General enquiries

Including user ID and password

0800 227 770

Calling from overseas

+64 4 978 0779

Payday filing or employer schedule enquiries

0800 473 829

Calling from overseas

+64 4 978 0779

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GST

Your top questions

How do I register for GST?

I've received a letter saying I haven't filed my GST but I sent it to you?

When will I get my GST refund?

How do I get extra time to pay off the GST that I owe or set up an instalment arrangement?

How do I transfer my GST refund to another tax type?

Searching for a GST answer? Try asking us a question below.

Calling times

Current call wait time:

GST enquiries, registration and returns

0800 377 776

Calling from overseas

+64 4 978 0779

GST enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Unsure if the email or phone call you received is from us? Find out more about scams

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Calling times

Current call wait time:

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

IRD number application questions and support

0800 775 247

keyword 'IRD number application'

Calling from overseas

+64 4 978 0779

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Child support

Your top questions

Searching for a Child Support answer? Ask us a question below.

Calling times

Individual enquiries (NZ time):

Monday to Friday, 8am to 5pm

Current call wait time:

0800 221 221

Calling from overseas

1800 504 042
Calling from Australia (landline only)

+64 9 984 2537

Answerphone available outside business hours.

Employer enquiries (NZ time):

Monday to Friday, 8am to 4.30pm

0800 220 222

Calling from overseas

International child support

0800 081 516

Calling Australia Child Support (DHS) from New Zealand

0800 440 953

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Complaints

To help us investigate your complaint, please have this information handy when you call:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us
  • copies of any relevant documents.

Go to our complaints form

Disagreements with tax or child support

Please follow the disputes process

The Ombudsman

You may ask the Office of the Ombudsman to review decisions made by us at any time.

The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.

Compliments

Tell us about a good experience you've had on our compliments form.

Calling times

Monday to Friday, 8am to 5pm (NZ time)

Complaint and compliments enquiries

Calling from New Zealand - 0800 274 138

Calling from overseas - +64 4 978 0650

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Calling times

Our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.

Donation tax credits enquiries

Calling from New Zealand - 0800 775 247

Calling from overseas - +64 4 978 0779

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Calling times

General enquiries

Including payday filing, KiwiSaver, fringe benefit tax (FBT), employer superannuation contribution tax (ESCT)

Current call wait time:

Calling from New Zealand - 0800 377 772

Monday to Friday, 8am to 8pm

Saturday, 9am to 1pm

Calling from overseas

Deducting child support

0800 220 222

Monday to Friday, 8am to 4.30pm

Calling from overseas

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Calling times

KiwiSaver enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Member (individual) enquiries

0800 KIWISAVER (0800 549 472)
Calling from landlines or cellphones

Calling from overseas

+64 4 978 0779

Employer enquiries

0800 377 772

Calling from overseas

+64 4 978 0779

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How to find your IRD number

You keep the same IRD number for life so even if you lose it you don’t need to apply for a new one. It’s easy to find your IRD number again. You can find your IRD number:

  • in myIR or My KiwiSaver
  • on payslips
  • on letters or statements you have received from us
  • on your KiwiSaver statement
  • on income details from your employer
  • by calling us.

Calling times

Current call wait time:

Our contact centre opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm.

Lost IRD number enquiries

Calling from New Zealand - 0800 227 774

Calling from overseas - +64 4 978 0779

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Scams - report to us

If you have received an email or other communication that claims to be from IRD but has made you suspicious - report it to us!

What to do about phishing and suspicious emails

If you have received a suspicious email, please forward the email you received to us.

If you have replied to those behind these scams, and given money or personal details, contact your bank or credit card provider immediately.

IRD will never send you an email that:

  • asks you to provide personal Inland Revenue information such as your myIR account user ID and password, or
  • contains a direct link to a page to submit information such as our "myIR Secure Online Services" login page and ask you to login.

Find out more about phishing and other suspicious online activity.

if you think your personal information has be stolen or compromised, we recommend you contact ID care or phone 0800 201 415.

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Calling times

Current call wait time:

New Zealand-based enquiries:

New Zealand based borrowers (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Enquiries

Calling from New Zealand - 0800 377 778

Overseas-based enquiries

Overseas-based borrowers (NZ time):

Monday to Friday, 6.15am to 8.45pm

Overdue payments

Calling from Australia - 1800 559 653

Calling from the UK - 0808 234 0098

Calling from the rest of the world - +64 4 916 7114

All other overseas enquiries

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

+64 4 978 0762

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Tax agents' self service line and calling times

The self-service line and StationeryXPress helpdesk are available seven days a week, except:

  • between 5am and 6am daily
  • between 12.30am and 4.30am on Sundays, and
  • from 10pm to midnight on the last day of each month.

0800 456 678

Calling from overseas

+64 4 978 0746

StationeryXpress helpdesk

0800 101 035

E-File helpdesk queries are answered (NZ time):

Monday to Friday, 8.30am to 4.30pm

0800 433 453

Calling from overseas

+64 4 978 0779

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Tax and returns overdue

Personal - individual enquiries

0800 227 771

Calling from overseas

+64 4 978 0779

Fax

+64 7 959 7613

Business - non-individual enquiries

0800 377 771

Calling from overseas

+64 4 978 0779

Calling times

Overdue tax and returns enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Unsure if the email or phone call you received is from us? Find out more about scams

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Calling times

Current call wait time:

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

You can do most updates through myIR Secure Online Services.

If you'd prefer to call us, select one of the numbers below.

Personal - individual

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual

0800 377 774

Calling from overseas

+64 4 978 0779

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Calling times

Current call wait time:

General enquiries are answered (NZ time):

Monday to Friday, 8am to 8pm
Saturday, 9am to 1pm

Personal - individual enquiries

0800 775 247

Calling from overseas

+64 4 978 0779

Business - non-individual enquiries

0800 377 774

Calling from overseas

+64 4 978 0779

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Post

Post

Need to post us something?

Select an option from the dropdown menu above to find out the correct address.

Want to save time?

You can access most Inland Revenue services online. If you need information, our website will provide everything you need to know.

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Returns

Please send returns to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

 

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General enquiries

Please send general correspondence to:

Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

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Payments

Please send payments to:

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045

If you're sending both a return and payment please use the payment address.

 

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Child support

Please send correspondence about child support to:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

 

 

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KiwiSaver

Please send KiwiSaver correspondence to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

 

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E-File (tax agents)

Please send correspondence to our E-File Support Team at:

Inland Revenue
PO Box 2198
Wellington 6140

 

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Significant Enterprises

The address to which corporates should send correspondence depends on the sector they're in.

Please address mail as follows:

Banking, Crown, insurance, resources, screen production industry desk

Inland Revenue
Private Bag 39984
Wellington Mail Centre
Lower Hutt 5045

Computer tax audit, international audit, non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140

Services, manufacturing, high wealth individuals

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045

Non-resident entertainers

Inland Revenue
PO Box 76198
Manukau City
Auckland 2241

Wine equalisation tax rebate scheme (WET)

Inland Revenue
PO Box 33150
Takapuna
Auckland 0740

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Making a complaint

If you have a complaint about our service please contact us as soon as possible. Once we receive your complaint, we'll take steps to make sure it doesn't happen again.

You can make a complaint online or by phone.

Or, you can send a written complaint about our service to:

Complaints Management Service
Inland Revenue Department
PO Box 2198
Wellington 6140

To help us investigate your complaint, please include the following:

  • your contact details
  • your IRD number
  • a brief description of the complaint and any steps that have been taken to try to resolve it with us
  • copies of any relevant documents.

 

 

Disagreements with tax or child support

If you disagree with how we've assessed your or your client's tax or child support you may need to follow the disputes process.

The Ombudsman

You may ask the Office of the Ombudsman to review decisions made by us at any time.

The Ombudsman usually expects you to have first tried to resolve the issue with us using our complaints processes.

Related links

Inland Revenue Charter

The Inland Revenue Charter (IR614) is our guide to service complaints. You can download it in English or Māori:

Inland Revenue's Charter IR614

Inland Revenue's Charter IR614 (Māori version)

Alternatively, you can order one by calling us on 0800 257 773.

 

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Non-residents

If you are currently overseas, please use the following postal addresses. When sending both a return and a payment, please use the payment address.

Payments

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045
New Zealand

Returns and correspondence

Non-resident Centre
Inland Revenue
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045
Wellington
New Zealand

Non-resident contractors

Inland Revenue
PO Box 2198
Wellington 6140
New Zealand

Non-resident entertainers

Inland Revenue
Non-resident entertainers unit
PO Box 5542
Auckland 1141
New Zealand

 

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In person

In person

In some situations you can speak to us face-to-face. Check the options in the dropdown menu above.

We are able to meet with you in many locations across New Zealand.

Appointment locations

  • Christchurch
  • Dunedin
  • Gisborne
  • Hamilton
  • Invercargill
  • Manukau
  • Napier
  • Nelson
  • New Plymouth
  • Palmerston North
  • Rotorua
  • Takapuna
  • Tauranga
  • Wellington
  • Whangarei

 

 

We also have specialist services available:

  • Kaitakawaenga Māori, who work out of most Inland Revenue offices. They offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses.
  • Community Compliance Officers, who offer free tax education and advice to new businesses and smaller organisations, and seminars on personal tax and entitlements.
  • Language Line - a free phone-based interpreter service for communicating with IRD.

You can find out more about these services by selecting Free tax education & advice from the drop down menu above.

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Community Compliance Officers

Our Community Compliance Officers offer tax education and advice to our new businesses and small organisations, as well as seminars regarding personal tax and entitlements. They work from most Inland Revenue offices and travel regularly to other areas.

How to contact a Community Compliance Officer

You can arrange a visit from a Community Compliance Officer by using our Enquire about a business advisory visit or social policy seminar service.

What our service offers

You can use our advisory service to find out about:

  • the taxes you need to know about
  • what records you need to keep
  • how to complete GST and employer returns
  • your KiwiSaver obligations
  • when you should file returns and make payments.

Our service is available to:

  • any individual or organisation in business
  • anyone considering setting up in business
  • sports clubs and other non-profit bodies.

It's particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.

We also offer seminars for organisations on personal tax and entitlements, including Working for Families Tax Credits (WfFTC), KiwiSaver and child support.

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Hearing-impaired services

If you'd like to make an appointment with us we can arrange for a New Zealand Sign Language (NZSL) interpreter to be present

You can request an appointment with us by emailing DeafAssistance@ird.govt.nz.

This email address is only for arranging appointments supported by an NZSL interpreter.

Please provide us with the following details:

  • your full name, including middle name(s)
  • your IRD number
  • your contact preference, for example email or fax
  • what Inland Revenue office you would like to see us at
  • brief details about your query, for example Working for Families Tax Credits or GST
  • four possible appointment dates and times between 8am and 4pm, Monday to Friday.

We will contact you within seven days to confirm the appointment when we have arranged for an interpreter to be available. We will arrange payment for the NZSL interpreter.

Note

For any other queries not related to a NZSL appointment, please see the Contact us section of our website.

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Kaitakawaenga Māori

Kaitakawaenga Māori offer a free advisory service to help meet the needs of Māori individuals, organisations and businesses. We can visit you at home or in the workplace (or you can come and see us if you prefer).

How to request a visit from a Kaitakawaenga Māori

You can request a visit from a Kaitakawaenga Māori by using our Arrange a business advisory visit service.

Kaitakawaenga Māori can:

  • provide one-to-one tax advice and information
  • provide tax training and seminars to Māori groups
  • provide tax agencies at resource centres or marae
  • supply information booklets on a range of different tax obligations.

What our service offers

You can find out about:

  • the taxes you need to know about
  • what records you need to keep
  • how to complete your tax returns
  • the KiwiSaver savings initiative
  • when to file returns and make payments.

Who can use our service

Any Māori individual or organisation in business, including:

  • sports clubs
  • marae
  • kōhanga reo, and
  • other non-profit bodies.

The service is particularly useful for organisations where people in voluntary positions, such as treasurers, frequently change.

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Tax seminars and workshops

We offer free tax seminars and workshops in many locations. You can find out when and where tax seminars are offered in your region.

Don't want to wait for a tax seminar?

Get up to speed fast with our Introduction to business videos.

These videos cover:

  • business structures
  • income and provisional tax
  • expenses
  • depreciation, and
  • registering for GST.