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Read our progress updates on more complicated issues with myIR

Progress updates

We're aware of some issues in myIR that will take more time to fix. As we work towards resolving these, we want to keep you updated on our progress and our solutions. We'll update the issues on this page whenever we have more information to share.

Once an issue has been fully resolved, we'll move it to our archived answers page.

If you think anything is missing or unclear from our web content, send us an email with examples (text, screenshots and URLs) to webfeedback@ird.govt.nz

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Automatically issued income tax assessments for the 2019/2020 income tax year

We've reviewed your feedback about the process for the 2019 automatically calculated income tax assessments, and are making the following changes for the coming year:

  • We will not issue automatically calculated assessments for clients of agents
  • Unless a client is already an IR3 filer, we'll issue a Request for more information which needs to be finalised by the tax agent
  • Tax agents will have until 31 March 2021 to complete their clients' assessment.

What this means for tax agents:

  • We'll direct your clients to you if they ask us about the automatically calculated assessment process
  • You'll need to review and update the income and expenses for all of your clients, even when no additional information is required.

What this means for clients:

  • To get their assessment finalised, your clients will need to wait for you to confirm their information
  • Working for Families assessments will be worked out when the client's family income has been confirmed.

Added 14 January 2020


Cheque letters

From 1 March 2020, we’ve made the decision to stop accepting payment by cheque, including cheques dated after 1 March 2020. To help you prepare you and your clients for this change, we’ve started sending letters to tax intermediaries when we receive a cheque from one of their clients.

We’ve recently been made aware of an issue where these letters are being sent without your client’s details included. We’re working to resolve this as quickly as possible and will provide an update here once we have more information.

Find out more about the different ways to make a payment once we stop accepting cheques.

Tax agent redirect

We received feedback that some of our letters were being issued directly to clients, rather than redirecting to tax agents. We’ve undertaken a systematic review of all the letters currently set to not follow the tax agent redirect.

While some of these letters are correctly designed to go directly to clients, some were programmed incorrectly. We have now corrected the letters that are issued at the customer, account and period level to redirect to tax agents.

From now we will set letters to redirect by default as we move them to issue from our new system. This means a conscious choice needs to be made as part of the design process to change this setting.

The following letters have been correctly designed to always go to the client:

  • Linking and delinking letters, letting the customer know that an intermediary was added to or removed from their account.
  • Bank account change letters, notifying the customer when a refund bank account was changed or added.
  • Certificates of exemption from schedular deductions, which are sent directly to ensure there are no delays for customers who need to urgently give it to their employer. You can view a copy of this letter in myIR.
  • Letters asking that the client provide income information to their tax agent, so that a return can be filed (L letter).
  • The second notification of an outstanding amount to pay, with the first notification letter going to the tax agent.
  • Late filing penalty notices, letting the customer know they have been charged a late filing penalty for not filing their return. The first letter advising the return is late will redirect to tax agents. This is no change from what this letter did in our old system.

The notification of a direct debit is issued to the recipient of the refund by design. In most cases, the client will receive this letter as the refund will generally be deposited directly into their account. If you’re using the new refund redirect to route refunds to your own bank account, this letter will go to you instead. Changing this letter without the refund redirect means your clients will receive refunds without knowing where they came from.

We’ve now resolved an issue preventing tax code letters from following the tax agent redirect. These letters will now be issued directly to you, rather than incorrectly sending to your clients.

Requesting copies of letters sent to clients

We've made some changes to how our staff issue carbon copies of client letters. These were incorrectly being copied to a tax agents IRD number meaning the notification email alert was advising there was a mail item for the agency, rather than the client.

Going forward, if the agent is unable to view the client letter electronically and needs a copy of the letter, we will need to print a paper copy of the original letter item to be sent by post.

Updated 13 December 2019

Tax codes

As part of our plan to simplify the tax system, we’re sending out letters and e-mails to those we think might be on the wrong tax code. Our aim is to make sure they’re having the right amount of PAYE deducted from their income. Towards this goal, we also notified employers and the Ministry of Social Development (MSD) if the PAYE being deducted was from a benefit or pension.

Based on your feedback from letters we’ve sent out previously, we’ve made some changes for the next round of letters.

This month will be the first time we’re recommending tailored tax codes to customers. These letters are recommendations only, so customers will need to apply for a tailored tax code if they wish to start using one.

We’re continuing to send letters to employers with employees using an incorrect tax code. If one of your customers is affected by this change, we’ll notify you as well.

We previously issued letters to customers who are using secondary tax codes on their New Zealand superannuation from the Ministry of Social Development (MSD). We’ve listened to your feedback and are still reviewing our process. We are not advising MSD to change the tax codes for these customers from secondary to M. MSD will also not be making any changes for customers who have previously received a letter until we have completed our review. We’ll update you here once we have more information.

If you’ve applied for a tailored tax code already, this will stay in place and you won’t need to make any more changes for the current financial year. If the tailored tax code you’re on is no longer suitable, you can complete a Tax code declaration - IR330 to change this. If you need to apply for a tailored tax code, you can do so in myIR.

Updated 7 November 2019

Ring-fencing residential rental deductions

New ring-fencing rules for the 2019-20 income tax year going forward mean that residential property deductions can only be used to offset income from residential property.

These changes may affect clients that own residential land, if they have previously claimed deductions against other income (such as salary or wages).

Find out more about ring-fencing residential deductions, including how they may affect your clients tailored tax codes or 2020 tax returns.

Updated 1 November 2019

Debt letters

Since 26 April 2019, tax intermediaries who receive mail on behalf of their clients will receive a separate debt letter for each bill item in each period. This may result in intermediaries receiving multiple letters or web messages for the same period.

We’re currently working to combine this information into one period level letter for tax agents and are aiming to include it in our next major update to myIR in April 2020.

However, you’ll still receive separate debt notices for clients without an extension of time for paying income tax, that do not pay by 7 February, and who have unpaid provisional and terminal tax for the tax year ending 31 March 2019.

When we send debt information directly to customers – if they don’t have a tax agent or there is no mail redirect in place, for example – we’ll send out one message summarising their debt for all accounts and periods.

If you’re unsure of the amount of debt a client owes, you can see their total period and account balance in myIR.

Updated 1 November 2019

Incorrect penalties and interest on reassessments

We’re aware of an issue affecting qualifying individuals who’ve amended their automatically issued income tax assessment. Currently, if an amended assessment results in an already refunded credit being reduced, penalties and interest are being incorrectly applied to the amount needing to be returned. This includes use-of-money interest (UOMI) – applied from the day after the refund – and late payment penalties (LPP), which are being charged 35 days later.

We’re currently working on resolving this issue and reversing any penalties and interest which have been charged incorrectly. We will provide an update here once we have more information. In the meantime, if you have a client affected by this issue, you should contact us to have their account corrected.

For more information on qualifying individuals, read below.

Qualifying individuals and amending assessments

Due to legislation changes earlier this year, the process by which qualifying individuals (being those who only receive reportable income or who are treated as such in a tax year) can amend their automatically issued income tax assessments has changed.

These customers can now amend their assessment at any time before their terminal tax date without facing penalties or interest. This includes use-of-money interest (UOMI) and late payment penalties (LPP).

If these changes result in an amount to pay, they’ll have until their terminal tax date to make this payment. After the terminal tax date, UOMI and LPP will be applied.

You can find more detailed information on the legislation changes around modernising tax administration and how they affect qualifying individuals (including when non-qualifying individuals might be treated as such) in our May 2019 Tax Information Bulletin (1.5mb | 187 pages).

Added 16 October 2019

Visibility of customer data

We’ve heard some tax agents asking about accessing information that is only available in the client list report. As this is only available to Owners and Administrators for security reasons, we have made some of this information accessible to other users in different parts of myIR.

Registration details

The following information will be available to Users, Restricted users, and Logons with Read only access:

  • Customer class, such as Ordinary partnership, limited partnership, or incorporated society/club.

All logons will now be able to see the following information:

  • Non-active status and the effective date
  • Income tax exemption reason
  • Temporary tax exemption on foreign income and effective date
  • Indicators/attributes relating to the entity, such as look-through company, qualifying company, Maori authority or agent non-resident insurer, and their effective date.

You can access this information in the income tax account tab for the customer. Choose My details before selecting Registration details and choosing More.

All logons will also be able to view any electronic filing exemptions and their effective date. This is available in the Payroll account tab for the customer under My details. Select Registration details and open More to find this information.

Period level information

All logons will now have access to the following information at the period level for income tax customers.

For individuals:

  • Losses to carry forward
  • Excess imputation credits to carry forward
  • Extension of time status
  • Intention to use tax pooling

For non-individuals:

  • ICA closing balance
  • Extension of time status
  • Intention to use tax pooling

You can access this information in the income tax account for your clients. Choose the relevant Income tax period and select More.

We’re currently looking at making information about the debt balance under arrangement for both individual and non-individual customers available. We’re also working to make information on Losses to carry forward for non-individuals available and will update you here when we have more information.

Updated 15 October 2019

Incorrect 'late submission' alert

There was an issue causing late submission alerts to incorrectly appear for some customers.

We have fixed the issue for customers with an extension of time (EOT) who receive an automatically issued income tax assessment.

We have now fixed the issue for customers with an EOT who have filed an Individual income return – IR3, or who have amended their automatically issued income tax assessments to include other forms of income (resulting in them now having to file an IR3).

You will not receive any late filing penalties due to this error.

Updated 3 October 2019

Income summary

We've now introduced the new design for both:

  • the income tax information displayed onscreen in myIR
  • the income export PDF.

This has been developed to meet the needs of customers and intermediaries and be mobile and tablet responsive.

Onscreen income summary

The screen layout is different when you click View details on the Income Tax Summary tab to see the income tax summary information.

At the highest level, each income source will show a total gross amount and total deductions for the date range selected in the From/To box. Changing the From/To box onscreen will update the tables on display. You can select any time period from 1 April 2015 onwards.

Income sources and their deductions (including salary, wages, benefits and taxable pensions) will only display when they are relevant. Only the total gross income and total deductions will display per income type at this level.

  • schedular income
  • New Zealand interest received
  • non-resident interest received
  • dividends treated as interest
  • New Zealand dividends received
  • non-resident dividends received
  • Māori authority distributions
  • estate/trust income
  • partnership income
  • look-through company income
  • shareholder-employee salary
  • royalties
  • portfolio investment entity (PIE) income

We've included help text to explain what PIE income is and where to go for more information on whether to include it in an income tax return.

If a customer enters any non-business expenses, student loan or Working for Families income adjustments, these will also display on screen.

Selecting View breakdown for any of the income sources opens up a new table of information specific to that income source below the higher-level totals. This shows a breakdown of gross amount and deductions, as well as totals per payer, for each period reported in the source return (such as by pay period). There is also an additional table that sums up the figures for each income source in case you have more than one.

For example, when you select View breakdown for Salary, wages, benefits and taxable pensions it will display, by employer:

  • the gross amount per period
  • PAYE deducted
  • student loan deducted
  • earnings not liable for ACC

Each employer will have a source total row so you can see the split of income totals by employer. There will also be a table that combines all the income and deductions for Salary, wages, benefits and taxable pensions. That way you can see:

  • the total gross income
  • PAYE deducted
  • ACC earners’ levy
  • tax deducted
  • student loan deducted
  • earnings not liable for ACC

Selecting View details on any of the monthly rows will then show additional source information in relation to that income.

For example, when you select View details on an employer’s income row, the pay information details, including tax code used, will display.

Exported income PDF

To balance the needs of customers and tax agents there are now 2 exportable PDFs of income. You can generate both exports for varying date ranges using the From/to field.

Proof of income

This is available for individual customers and both customers and intermediaries can run this report. It contains all details held by Inland Revenue as a sum total for the selected period range. You can use this as proof of income for StudyLink, the council rates rebate or for anyone else needing the information.

It is 1 page of high-level information providing a sum total of the income and deductions held by IR for a selected date range. It breaks down the income and deduction totals by source type. Income sources and their deductions (including salary, wages, benefits and taxable pensions) will only display when they are relevant.

It does not include:

  • Working for Families Tax Credits adjustments
  • Working for Families from work and income figures
  • student loan adjustments
  • non-business expenses
  • splits by employer or financial institution
  • any monthly figures
  • extinguished tax credits for payroll giving or imputation credits
  • student loan deductions
  • earnings not liable for ACC
  • the ACC earner premium amount of the PAYE deductions

You can run the more detailed income export if you need more information.

Income details

This is a more detailed report that you can use to file an income tax return or extract income information in a printable format. It is available for both individuals and non-individual entities. Customers and intermediaries can both run the report.

Depending on the time span and the volume of different income sources, it may span several pages. The first section provides a sum total of the income and deductions held by IRD for a selected date range.

The next section breaks down the income and deduction totals by source type for each financial year within the date range selected. Income sources (including salary, wages, benefits and taxable pensions) will only display when they are relevant. It will then show the ACC earner premium amount and the total tax paid.

Other income or adjustments that may be required to file a tax return are in the Other income types section. These will only show where relevant:

  • Working for families from Work and Income
  • Working for Families Tax Credits adjustments
  • student loan adjustments
  • non-business expenses
  • non-resident interest received
  • non-resident dividends received
  • royalties
  • portfolio investment entity (PIE) income

The detailed income breakdown splits all the income from any of the above types by financial year. The breakdown will show monthly figures received, by employer (if there is more than one). This section will show PAYE deductions, earnings not liable for ACC and student loan deductions for each line item.

All other income sources, if they exist, will be broken down by payer (if there is more than 1) and show the gross amount and tax deducted line items.

Updated 1 October 2019

GST refunds

We have stopped issuing GST refunds by cheque from 25 September 2019. All refunds are now paid by direct credit. This is to align with the Tax Administration Act 1994 section 184A

Make sure your bank account, and your clients' bank accounts are correct to avoid delays in refunds being received.

Please contact us to discuss your options if there are any reasons why you cannot provide a bank account.

Added 27 September 2019

Financial transfers

Updating bank account details

We’re aware of an issue preventing bank account details from being updated when the change is requested through a GST return or an assessment confirmation. We’re in the process of resolving this issue and will provide an update here once it has been completely fixed.

We have now resolved this issue for bank account update requests within E-filed income tax returns.

If you believe a return of money paid was sent to an old bank account because of this issue, please contact us.

You can always update your bank account details through myIR.

Credit transfer requests

We previously reported that we had fixed an issue affecting customers requesting transfers without a bank account on file. We’ve made changes to our system in order to resolve this, but some tax agents have let us know the issue has not been completely fixed. We are currently looking into solutions for this issue and expect to provide you with an update here soon.

As our system needs to process all the period balance at the same time, we will still wait for a bank account to be provided before processing refunds for residual credits.

Offsetting credits

We have now fixed an issue causing credits – such as donation tax credits – to be automatically offset towards income tax payments which were not yet due. This issue was affecting customers with a provisional tax liability. If your client has had a credit transferred to a future income tax liability that they would prefer to have refunded, please send us a message in myIR or contact us.

Incorrect transfer amounts displayed

We have now fixed an issue with the amounts available for transfer when filing an income tax return resulting in an amount to pay.

Previously, if a customer filed an income tax return with an amount to pay when they had previously made a payment (such as provisional tax) that exceeded that liability, the amount available to be transferred was displaying incorrectly.

These transfers will now be completed correctly.

Transfer of small amounts

We have now fixed an issue where financial transfers for amounts less than $1.00 were recorded as being completed without being processed. As of 18 July 2019, transfers of small amounts between accounts will create a work item to be completed.

Transfers in myIR

We’ve had some questions asking about the ways that transfers are handled and processed in myIR. To try and address some of these questions, here is a brief explanation of how transfers work in our new system.

For a tax agent to request a transfer from a client, they will need to be linked to the client and be granted Full account access account permissions to the client list for the current location of the credit. The tax agent, however, does not need to be linked to the recipient of the transfer.

If the credit is going to an associated person, the effective date of the transfer will be the best effective date rather than the date the transfer is requested.

Full payments with the same effective date can be shifted, with the effective date remaining the date of the payment. You’re not able to shift a partial payment, but you can do a credit transfer for a partial amount. In this case, the standard credit transfer date rules will apply.

Requesting a transfer does not necessarily mean that we’ll move the credit as requested. When there are higher priority periods or accounts which the credit should go to, the credit will instead follow our automated offset rules.

To prevent a tax agent’s employees from being able to access their personal account information, tax agents linked to themselves are not treated as a client. This means that they cannot perform tax agent specific functions – such as financial transfers – on their own IRD number.

There are a few other instances where the transfer will not be processed. If this occurs, one of the two following error messages will be displayed:

Error: No credits available to transfer

This error may display if:

  • there is no assessment in a period, so the credit is locked
  • there is a credit lock, or account halt, on the period
  • the credit arose from a write-off or remission
  • there is a refund created earlier that day which is pending release.

Error: Client not available for this service

This error may display if:

  • the transfer is being requested from the tax agent’s own IRD number
  • the tax agent is not linked to the client
  • the tax agent is linked, but does not have Full account access to the client list where the account is linked
  • the client or the client’s account:
    • is ceased or deceased
    • is under investigation or special audit
    • is a corporate customer
  • the client is insolvent by way of bankruptcy, liquidation, voluntary administration, or has been struck off.

Where applicable, the same restrictions and error messages will apply to the destination period.

If a destination client is not available to be transferred to, we will continue to process and release a refund from the source client.

Updated 27 September 2019

Client list report changes

The Client list report is available to Owners and Administrators under Agency reports in the Tax preparer tab

As this is a new feature, we want to provide as much information as we can about the function and purpose of each section. You can read a brief description of each sub-section and column of the client list report in our Resource library

New account types added

Due to the implementation of Short process rulings and the Research and Development Tax Incentive, tax agents, bookkeepers and other representatives can now link to these accounts in myIR. We have added these accounts to the client list report so you can keep track of the accounts you are linked for.

The accounts will show in myIR as:

  • RDI (Research & Development Tax Incentive)
  • RUL (Rulings and Determinations).

First name, surname 

In a few cases, the client list report was displaying customer names the wrong way around – showing as First name, Surname. We have now fixed this issue, so that all customer names should be displayed correctly. 

2019 tax year information 

On 1 June, we refreshed the client list report in myIR so that it contains information about the 2019 tax year. 

The following fields on the report have been updated to ‘Income tax 31/03/2019’: 

  • current year return lodgement date 
  • notice of assessment issued 
  • provisional tax method 
  • loss carried forward 
  • excess imputation carried forward 
  • previous year ICA/MAC closing balance, and 
  • intention to use tax pooling for INC. 

From next year onwards, we intend to refresh the report on 1 May; not 1 June. 

Based on your feedback, we’re also making some slight adjustments to the report. For example, a client’s legal name will now be retrieved on the report instead of the trade name. We have also fixed the error where the Balance under arrangement column was showing an incorrect amount. 

We’re working on other adjustments at the moment and will provide details on this once they’re finished. 

Updated 27 September 2019

Restricted administrator role

Some tax agents have let us know that they do not want all agency Administrators to have access to all customer level mail sent to the agency’s myIR account. We’ve listened to your feedback, and from 29 August 2019 we have introduced the Restricted administrator role to better control mail access.

Restricted administrators are able to access all of the features and functionality available to an Administrator but cannot view all customer level mail issued to the agency. This includes mail such as the summary of account, which is issued at the agency customer level (or IRD number level) as it may contain information on multiple accounts or tax types at once. They will still be able to access all agency reports, the extension of time dashboard, and the client list security options.

This will not affect access to account level mail for accounts they have been provided specific access to. For example, a Restricted administrator who has been delegated access to the agency’s GST account will be able to view any mail at the GST account level.

Agency Owners can downgrade Administrators that they do not want to have customer level mail access to Restricted administrators in myIR. Go to Settings, select Manage additional logons and choose the logon you would like to amend. Select the Change button in the Settings section and use the drop-down box to select Restricted administrator before saving.

We will update our website and other supporting material to include information on this new role option in the next few weeks.

Updated 29 August 2019

Non-individual myIR registration with non-resident owner

Non-resident directors and Executive Office Holders (EOH) are now able to register for myIR without an IRD number.

Select Register from our home page to begin the registration process. Choose Create a myIR account for your non-resident business or organisation and fill in the form.

You will need to provide:

  • the organisations name
  • the organisation's IRD number
  • your relationship to the organisation
  • your name
  • your date of birth
  • your email address.

You will need to call us to activate your account and complete the process.

Updated 23 August 2019

10-day offset rule

In our new system, credits in a tax account were set to automatically transfer to any account with an amount due within 10 days – rather than providing a refund. However, we’ve heard that many tax agents find this automatic transfer of credit confusing or difficult to manage due to varied processing times.

While we hoped that this would simplify the tax process for both individuals and tax agents, we’ve listened to your feedback and removed this rule. We will no longer automatically transfer credits between periods or tax types with amounts due in the next 10 days.

Credits will still be automatically transferred to an account that has an overdue amount.

Updated 21 August 2019

Website updates

We've implemented the following fixes as part of the ongoing improvements to our website:

Foreign investment funds (FIF) and controlled foreign company (CFC)

We have now added disclosure spreadsheets to the FIF and CFC sections of our website, which can be used to add more than 10 entries to a disclosure. These spreadsheets are available under Other ways to do this at the bottom of the relevant page.

These forms are also available in myIR when filing the relevant return.

Forms and guides

There is a now a filter option in the forms and guides section. It allows users to easily search products by shoulder number or keywords.

For the most up-to-date version, visit forms and guides

Depreciation rate finder

Through user feedback, we’ve updated the depreciation rate finder. It no longer displays an error message when launching in a new window.

Search functionality

We have introduced a number of fixes and improvements to the search functionality. We’ll continue to address any issues as they arise.

You can use our website feedback form to notify us of issues with search – it's particularly helpful if you can give us specific search terms which haven’t produced the expected result.

Feedback form

We’d like to thank everyone who has used our feedback form to share their thoughts on our website. Although we cannot respond to any messages sent through this form for privacy reasons, all feedback submitted is valuable in helping us to improve our website.

We have now updated the wording on the feedback form to reflect this.

Updated 21 August 2019

Imputation tax credits

We've made changes to imputation credit accounts (ICA) this year due to our system upgrades.

We’ve now fixed an issue that was preventing the ICA account balance from updating with the filing of the IR4 & IR4J.


You can now submit interim IR4J forms through your myIR account. You can do this in the I want to menu under the period level of the customer.

If you do not have a myIR account, you can register here. If you cannot register for an account, you can file a paper return.

We have now also fixed an issue that was preventing customers with a non-standard balance date from filing an interim Imputation return – IR4J. Customers can now file their IR4J for 31 March 2020 in myIR, or by sending us a paper form.

Note: We do not have a dedicated paper form for filing an interim IR4J, but you can use the annual form.

Updated system management

Our system can now account for payments and transfers into an ICA. Until now, we could only calculate transactions out of an account. This meant customers needed to file interim returns to calculate received transactions. We expect the need to file interim returns to stop over the next few years.

Interim returns for a completed tax year

We previously allowed customers to file an interim return for a completed tax year to release tax refunds. But this was legally incorrect and caused confusion for customers when filing.

For example, most provisional tax payers use the standard method and have a standard balance date. Their instalments for the year ending 31 March 2019 would look like this:

  • 1st instalment 28 August 2018
  • 2nd instalment 15 January 2019
  • 3rd instalment 7 May 2019

Some customers would include the 3rd instalment of provisional tax in the prior year's IR4J, resulting in filing a 16-month return.

As part of this fix, our system will only process an IR4J for a completed tax year if it’s accompanied by an IR4.

You'll be able to account for the payments made after 1 April 2019 by filing an interim return for 31 March 2020. Even if you haven’t filed the prior year’s IR4J, you still use the closing balance from that year as the opening balance for the interim return.

Closing balances available in myIR

The imputation credits (ICA) and Māori authority credit accounts (MAC) closing balances from the 2018 year (and onwards) are now available to view in myIR. Tax agent owners and administrators can see these in the client list report which is in the Tax preparer tab in myIR.

Non-individual income tax returns, including IR4Js, are not visible in myIR due to a limitation with data converted from our old system to the new system. Any IR4Js filed from 26 April onward will be accessible.

If you need to see a closing balance for any period before 2018, this will pre-populate into the next years income tax return in myIR, or you will need to send a secure message in myIR or call us.

Updated 21 August 2019