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Our corporate strategy

The strategy is a key input into planning decisions about where we spend our funds and how we allocate our resources. It has been developed to support the achievement of the strategic objectives.

The strategy is made up of six interconnected strands.


Customer

Putting the customer at the centre of everything we do.

  • We anticipate and proactively support key events in our customers' lives at the right time.
  • We use customer insights to inform activities.
  • Our services are seamless, and tax and social policy are integrated into customers' lives.
  • We partner with others to deliver service excellence to customers - from policy design to education to audit.
  • We make it easy for customers to get it right, and we reduce compliance costs and effort.

Download Our corporate strategy - customer
PDF | 695kb | 9 pages


External collaboration

We work with external parties to innovate, gain insight, and achieve wider government economic and social outcomes.

  • We will build internal capability as part of our capability uplift, which also supports external collaboration.
  • We co-create efficient and effective services, adapting our business model where appropriate.
  • Collectively we leverage our information assets and expertise to create mutual benefits.
  • We share information and resources using appropriate safeguards.

Download Our corporate strategy - external collaboration
PDF | 1.17mb | 17 pages


People

Working as part of IR is unique, exciting, fulfilling, and career-enhancing.

  • We value individuals and diversity of thought and capability.
  • We find, develop, and deploy people on the basis of their capabilities, which are a mix of skills, knowledge, experience, and attitudes.
  • We design roles to be adaptable, interesting, and empowering.
  • We recognise and measure performance through behaviours and individual and team contribution to outcomes.
  • We work with other organisations to develop fulfilling career journeys in, through, and beyond IR.

Download Our corporate strategy - people
PDF | 849kb | 10 pages


Information and intelligence

Our decisions and actions - for delivering today and shaping our future - are intelligence-led.

  • We understand information we collect and the insight and intelligence we generate through the knowledge and experiences of our people is a strategic asset that needs to be managed and shared appropriately.
  • We use information and insights to create actionable intelligence.
  • Intelligence drives our strategic and tactical decision-making, including knowing where and when to direct resources to realise value for customers, Inland Revenue, and the Government.

Download Our corporate strategy - information and intelligence
PDF | 617kb | 8 pages


Policy agility

Policy change is faster, cheaper, and better - fit for a changing world.

  • Our policy design is proactive, coherent and integrated, from idea generation and advice through to implementation.
  • We implement policy decisions speedily and smoothly.
  • We deliver high quality advice that is future-focussed, realistic about the impacts, and based on good information and analysis.
  • We are a trusted and credible voice that shapes and delivers government and system outcomes.
  • We use innovative, flexible, and creative practices to design policy, supported by strong economic frameworks and broad consultation.

Download Our corporate strategy - policy agility
PDF | 1.02mb | 11 pages


Digital

We fully embrace our place in the digitally connected world.

  • As part of the digital world, we make it easy to collaborate with customers, agencies, and others.
  • Our culture and flexible systems mean we design and make changes quickly.
  • Our customers can easily access secure digital services anywhere, any time.
  • We use the digital environment to help generate actionable insights.
  • We encourage, empower, and upskill our people to make the best use of digital ways of working.
  • We strategically manage digital opportunities and disruptions.

Download Our corporate strategy - digital
PDF | 1.21mb | 8 pages


IR creates value and better outcomes for New Zealanders through the successful implementation of our strategy.