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Our people capabilities

The 12 people capabilities represent the mix of skills, experience, knowledge and attitudes that we need our people to have as we move into the future.

1. Business acumen and partnering

Understand and manage interactions with external groups, agencies and service providers.

Optimise performance, ensure effective service integration and achieve innovation through collaboration.

Why business acumen and partnering is important

There's an increased need for us to collaborate with external partners to build on the services we deliver.

2. Digital literacy

As New Zealanders become less paper-based, you'll be comfortable in a digital environment.

Why digital literacy is important

We need to be digitally savvy to enable the organisation and our customers to operate effectively and efficiently to deliver digital solutions.

We want to help our customers easily find solutions and digital literacy makes this possible.

3. Change management

Design, plan, manage and integrate change across any organisational dimension including:

  • people
  • platform
  • policy
  • process, and
  • customer

Why change management is important

We embrace and champion change so we can achieve better outcomes. Change is becoming a key part of our mission to reflect with environmental and customer change.

4. Information and knowledge management

Develop, manage and share our knowledge as a key organisational asset. We want people who can source, capture and effectively use information.

Why information and knowledge management is important

Sharing support information sharing, knowledge and data lets us make informed decisions. It also lets us get the best use of our resources.

Your knowledge, intelligence and collaboration is critical to creating an agile, self-learning organisation.

5. Complex compliance management

Use a full range of non-compliance deterrent techniques and legislative scope to:

  • identify potential compliance issues
  • assess levels of risk, and
  • apply the most appropriate treatments.

Why complex compliance management is important

We need a customer-focused compliance approach to achieve greater efficiency and better outcomes.

Compliance across all customer segments remains a pivotal part of our core role.

6. Leadership

Motivate and empower people to deliver. Your style and approach should be adaptable across many levels of leadership including:

  • people
  • thought
  • strategic
  • technical

Why leadership is important

Everyone can be a leader. By shifting your thinking beyond your own functional area and how you collaborate.

Self-awareness and reflection are critical to demonstrating the leadership style and type that reflects Inland Revenue.

7. Customer advisory

Provide high quality information, advice and services to internal and external customers. You'll do this by understanding customer needs and providing proactive and tailored responses to them.

Why customer advisory is important

We're about serving customers, both internally and externally. Your ability to understand complex situations and work with customers makes that possible.

8. Policy quality and agility

Use legislative and policy parameters to quickly and proactively meet the needs of ministers, customers and the organisation.

Why policy quality and agility is important

Policy needs to be highly responsive and flexible so we can keep pace with a changing landscape and customer needs. Policy development needs to consider implementation feasibility and change management.

9. Data, analysis, and insights

Use insights from data and information to inform decision making.

Why data, analysis, and insights is important

We do not make decisions based on hunches. We use data to support and guide us. You can bridge data, information and analytics to make informed business decisions.

10. Quality decision making

Use the right information and insights in the right context at the right level and pace.

Why quality decision making is important

To achieve the best outcomes we need to use new sources of information, identify insights and make informed decisions.

11. Design and integration

Work with internal and external customers and partners to design, deliver and integrate solutions.

Why design and integration is important

We put the customer at the centre of our solution designs. We're moving towards end-to-end and iterative solution design and integration. You'll embrace the changing digital and technological environment.

12. Workforce management

You match skills to opportunities, manage performance and improve internal capability. It's about figuring out the best source and timing for workplace capability.

Why workforce management is important

To achieve our business outcomes we need people who can complete jobs efficiently and effectively.

Workforce management incorporates sourcing, deployment, people management and development. It extends to leaders of temporary teams.

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